Senior Credit Controller. LilyLifestyle

We are recruiting for a Senior Credit Controller based near Derby City Centre on a full‑time, permanent basis.

• 3 days working from home
• Full time - 37 hours
• 20 days + bank holidays + option to buy additional holidays
• Parking

• Support and mentor Credit Control Assistant.
• Manage and monitor accounts, ensuring regular reviews and appropriate actions taken in line with policy.
• Work alongside Income to resolve queries.
• Hold regular meetings with the relevant Managers to review account status and issues.
• Preparation of files to third‑party solicitors when the company has been unsuccessful in obtaining payment.
• Assist with ensuring that all Direct Debits are collected on time and posted to the ledger.
• Assist with cash allocation when required.
• Ensure compliance with company policies, procedures, relevant codes of practice, and legislation.
• Provide ad hoc support to the wider organisation as required.
• Support with audits.
• Manage and monitor the Bad Debt Provision and related reporting.
• Develop, document and maintain up to date transactional process documentation.
• Identify and discuss any process improvements.
• Manage the credit control inbox, ensuring queries are resolved promptly to prevent escalation.

• Proven experience working in or a similar position.
• Great communication skills.
• Team player and personable.
• Excellent attention to detail.

If you are looking for a new and challenging role in Central Derby, please apply for immediate consideration.