Customer Service Advisor- Financial Services

Customer Service Advisor – Fraud Department

Glasgow (City Park)

Full-Time | Permanent | £26,000 - £28,500

June Start dates!

Looking to take the next step in your banking career? We're hiring Fraud Specialists to join a fast‑paced and highly supportive fraud team based in Glasgow City Park.

• Handle inbound customer calls relating to suspected fraud or scams
• Investigate suspicious transactions and raise fraud cases
• Support customers who may be vulnerable or experiencing financial difficulties
• Approve or decline payments based on fraud risk assessments
• Provide reassurance and guidance to customers affected by fraud
• Educate customers on how to protect themselves from scams
• Ensure all activity follows regulatory and banking compliance standards
• Take ownership of customer queries and deliver first-call resolution wherever possible

• Minimum 12 months experience within a UK banking or Financial Services / Regulated environment.
• Ability to understand banking terminology and processes
• Excellent attention to detail and problem-solving skills
• Confidence handling sensitive conversations, including with vulnerable customers
• Ability to work in a fast-paced, high-volume call environment
• Strong decision-making skills and a customer-first mind

• £26,000 - £28,500 salary (depending on experience)
• Regular overtime opportunities
• 28 days annual leave (including bank holidays)
• 10% discount on local bus travel
• Pension scheme
• Employee wellbeing support including GP access, financial advice, and mental health resources
• Cycle to Work scheme
• Employee discounts and reward programmes

• 40 hours per week (full‑time permanent)
• Training: 2 weeks on‑site in Glasgow, Monday‑Friday 09:00 - 18:00
• Operational hours after training:
  On‑site 10:00 - 19:00
• After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday‑Sunday
• No holidays within the first 6-8 weeks during training and onboarding