Billing Excellence Analyst

Billing excellence analyst

Mite the UK's leading facilities management and professional services company is building a new Unbilled Transformation Team and are looking for a small billing excellence team as soon as possible for an exciting new 18 month project.

We are building a new team of strong billing excellence specialists who will leave no stone unturned when it comes to process improvement.

Where:
Our Head Office – Northampton Business Park, Northampton NN4 7SL

When: ASAP, 18m FTC £35k

Hours:

Hybrid: 3 days a week in Northampton; 2 days WFH

• Hybrid working, with the option of 3 days in the office and 2 working from home
• A friendly and supportive team
• Free on-site parking

• Work hand-in-hand with existing team members to transition unbilled tasks away from incumbent staff
• Manage multiple customers and customer-types concurrently
• Ensure shifts that have been completed have the relevant PO/documents and relevant customer authorisations in place required for billing
• Preparation of applications and other breakdowns for presentation to client and chase through for timely invoicing
• Reconciliation of shifts, costs and time on each job against customer requests to ensure prompt closure and billing
• Proactive and timely resolution of queries and disputes

• Identify and implement fundamental transformation of processes to drive significant performance in accelerated billing and cash conversion
• Work with group and other customer engagement teams to identify further accelerated billing opportunities
• Maintain Unbilled project and improvement trackers, providing status updates and forecasts
• Document new process flows and SOPs to a standard to enable tasks to be transitioned to new team;

• Process excellence and improvement driven
• Lean/Six Sigma mindset
• Strong interpersonal and communication skills
• Tenacious, proactively following up on issues
• Deadline driven with ability to manage own time and prioritise workload
  
  Reconciling, billing and working with large data sets
• Strong attention to detail
• Intermediate Microsoft Excel (eg. pivot tables, lookups, macros) desirable
• Data analysis skills desirable
• Team leader/supervisor level experience desirable
• ARIS process framework awareness desirable