Arrears Recovery Officer

Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023? Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).

We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4-day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.

As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities. If you are looking for a career with an outstanding company then please read on.

Who we are:

Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities. About the department:
No business can run successfully without a smooth financial operation and Jigsaw is no different. To ensure this happens, our Finance department works hard to ensure all payment and income deadlines are met. Role information:
As one of our dedicated and skilled Arrears Recovery Officers, you will be part of a team that provides an excellent and crucial service both internally and to our thousands of customers. We dont just deal with money.

Our work impacts our existing and former tenants and we help those with complex housing issues, those who have suffered bereavement, domestic violence, mental and physical illness by giving advice on benefits and services to help people sustain their tenancies or be free from debt. Your work in this role will help support our customers to sustain their tenancies as well as managing rent arrears and court costs for a designated set of accounts to maximise rental income to the Group.

You will take timely action in cases of rent arrears including County Court action. You will be part of a team of around 45 colleagues including our dedicated Money Advice Team that works collaboratively to provide an excellent and crucial service to our thousands of existing and former customers. This is a great opportunity to make a difference and contribute towards a culture which is customer focused, committed to securing best value and to providing high standard services.

For more information regarding the role, please refer to the job pack below. If this sounds like the perfect job for you then dont hesitate to apply now! We reserve the right to close this vacancy early should we receive a sufficient number of applications.