Financial Control Assistant

The job itself

About East Riding Pension Fund

East Riding Pension Fund, based in Goole, administers the Local Government Pension Scheme (LGPS) on behalf of more than 340 employers and supports over 130,000 scheme members. Our recently restructured administration service brings together 75 dedicated professionals who share a clear ambition: to deliver an outstanding pensions administration service for members, employers and stakeholders alike.

The Role

An exciting opportunity has arisen to join our Financial Control Team as a Financial Control Assistant.

This role is ideal for someone who enjoys working with data, has strong numerical skills and takes pride in producing clear, accurate work. You may already have experience in a financial, pensions or administrative environment, or be looking to develop your skills within a supportive and high-performing team.

Working as part of the Financial Control Team, you will help manage pension records and carry out a range of pension-related tasks using various linked computer systems. You will play an important role in ensuring pension information is accurate, up to date and processed in line with relevant procedures and regulations. You will also support colleagues across the team and work closely with employers and stakeholders to help deliver an efficient and high-quality service.

Key Responsibilities

As a Financial Control Assistant, you will:

• Monitor and record incoming payments to the Fund bank account
• Liaise with Scheme employers to raise queries and resolve issues with payments
• Extract and balance daily single payment files
• Respond to enquiries via phone, email, web message or letter in a professional and timely manner
• Draft correspondence and maintain standard letters and scheme literature
• Perform calculations and data processing tasks using strong numerical skills
• Maintain and update spreadsheets and support effective use of data
• Train and support other team members where required
• Assist with maintaining payroll records and support colleagues in the preparation of the monthly pension payroll
• Apply pension scheme regulations using workflows and agreed procedures
• Use pensions systems, EDMS and workflow tools confidently
• Provide clear, accurate and timely information to LGPS stakeholders
• Manage your workload with guidance and meet deadlines
• Follow customer care standards and data protection requirements at all times
• Use initiative to resolve problems within the role
• Contribute to team objectives, service delivery and continuous improvement

The Candidate

You will be organised, detail-focused and comfortable working with financial data. You’ll have strong numerical skills and a good standard of mathematics and English, along with the ability to communicate clearly and confidently with a wide range of customers and stakeholders.

You will be able to build rapport, treat customers with respect, and provide clear and accurate information that inspires confidence. You will be a strong team player, with a positive and non-judgemental approach, while also having the ability to work on your own initiative.

You will have good organisational skills, with the ability to manage your time effectively, prioritise your workload and meet deadlines. You will be confident using technology, particularly Microsoft 365 applications including Excel, and be willing to learn how to use specialist pensions systems and workflow tools.

You will also demonstrate a methodical and accurate approach, maintain confidentiality, and comply with data protection requirements at all times.

Experience of working in a financial, pensions or payroll environment would be beneficial, as would knowledge of the Local Government Pension Scheme or another defined benefit pension scheme. However, what matters most is your willingness to learn, your attention to detail, and your ability to apply processes and procedures effectively.

You will also bring a proactive attitude, showing initiative, solving problems within your role, and contributing to continuous improvement.

We support blended working arrangements, facilitating employees to balance professional and personal commitments. New team members will undergo comprehensive training based at our Goole offices before transitioning to a hybrid arrangement of office and remote work. However, please note that employees are required to attend the Goole office on a weekly basis as part of their contracted working pattern.