Pension Senior Officer

Contract Type:
Fixed term contract (12 months)

Contract Reason:
Specific project

Secondment Opportunity:
Permanent employees are encouraged to apply and will be supported as part of our workforce development.

Salary:
Grade

F. Scale 17 - £31,022 to Scale 22 - £33,699

Hours Per Week: 36

Base

Location:

Guardsman Tony Downes House, Droylsden

At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well‑being of our 436,000 members. Every year, these members entrust us with their contributions, which we strategically invest to provide them with peace of mind for their retirement. We pay out over £880 million in benefits each year, fulfilling our promise to deliver financial security to our members.

We have almost 200 pensions administration colleagues who collaborate with over 700 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care.

We are excited to announce the opportunity to join us as a Senior Pension Benefits Officer, in Member Services. This role places you at the core of Member Services on one of the pension benefit teams who are committed to delivering an exceptional service and providing outstanding experiences for our members.

• Support your Team Manager in delivering team objectives – Assist in achieving the team’s goals by providing operational support and ensuring tasks align with overall objectives.
• Allocate appropriate work to team members – Distribute tasks effectively based on workload and skill sets to maintain productivity and balance within the team.
• Undertake regular reviews of teamwork (with your Team Manager) to ensure compliance – Monitor and assess completed work to confirm it meets statutory regulations and internal standards.
• Explain complex rules or processes clearly and appropriately to colleagues and members – Translate technical pension regulations into understandable language for different audiences.
• Handle complaints effectively and apply learning from feedback – Resolve issues promptly and use feedback to improve processes and enhance member satisfaction.
• Identify and implement training needs or process improvements – Recognise gaps in knowledge or efficiency and take action to develop skills or refine workflows.

• Flexible hybrid working arrangements – Work from home or in our modern, open‑plan offices in Droylsden, which feature on‑site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after training and demonstration of role competency.
• Generous benefits package – Automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover.
• Excellent leave entitlement – Starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime).
• Training and career development – Access to ongoing learning and progression opportunities.
• Employee rewards and perks – Discounts on gym memberships, a cycle‑to‑work scheme, a car leasing scheme and various health and wellbeing offers.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable adjustments will be considered in accordance with the Equality Act 2010 in relation to the job role criteria.

Contact:
For an informal discussion about the role, please contact Lauran Quigley, Member Services Section Manager, on .