Fiduciary Accounting Specialist, Legacy Resolution

Our Client Support Services department have an opportunity for an Fiduciary Accounting Specialist, Legacy Resolution with our Fiduciary Team. This is available on a hybrid basis, offering home working for 2 days, with the other 3 days based in our office in Witham.

• Take responsibility for own workload, including where necessary definition of cases and associated issues. Work with a high degree of autonomy in relation to more routine aspects, liaising effectively with senior colleagues where guidance or escalation is required.
• Partner with the Operations Specialists to support with root cause analysis and developing improved process, protocols, and behaviours to improve outcomes in the future.
• Provide expertise on reinsurance coverage assessment, processing of premiums and/or loss transactions and associated cash follow up, plus the application and disbursement of funds due.
• Always maintain a strong focus on the resolution of issues for clients and CSS in the broadest terms, ensuring actions taken are meaningful to conclude issues or develop traction to do so.
• Liaise effectively with CSS and Guy Carpenter client-facing colleagues where necessary to ensure a coordinated approach is taken.
• Ensure clear audit trail in relation to work undertaken, especially complex and/or historic matters.
• Develop and maintain clear working papers supporting investigative work undertaken and/or methodologies used to support conclusions or proposals to senior management such as utilisation of reserves or application of Guy Carpenter credit write back policy and/or processing of complex accounts.
• Support wider CSS activities where required, including but not limited to quarter review of potential financial exposures, delivery of key performance targets or other significant business objectives.
• Take management of the most complex client base, which includes unique lines of business, program structures and reinsurance reporting requirements. Duties to support client base include transactional processing, follow up and securing reinsurance recoveries, collateral, and timely and accurate system entry of all assigned client activity.

• Bureau, Accounts & Settlement knowledge.
• Experience using Open Twins, CLASS and IMR Systems would be highly beneficial.
• Track record of successful client account management, relationship management, engagement and development.
• Successful management of workload; able to manage expectations of all clients and stakeholders.
• Data management and analytical skills.
• A strong client focus and good at problem solving to reconcile and unravel payment queries.

• Experience of Insurance or Reinsurance accounting and settlement activities.
• Exposure to working with currencies.
• Having provided guidance by mentoring and/or training colleagues.

• Professional development opportunities, interesting work and supportive leaders.
• A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• A range of career opportunities, as well as benefits and rewards to enhance your well-being.

Guy Carpenter is an equal opportunity employer.