Credit Controller

About the Role

As a Credit Controller, you will play a pivotal role in ensuring the effective and efficient management, monitoring, and collection of receivables. Your focus will be on maximising cash collection, minimising aged debt, and fostering strong relationships with key stakeholders. This hybrid role offers the opportunity for home working 3 days per week and requires you to work from our office(s) 2 days a week, splitting the two office days between B26 3RZ
, B60 3FQ
, and B7 4SN
. Travel to all 3 sites on a weekly basis is necessary.

• Daily Action Plans:
  Proactively manage aged debt, qualify invoice status, and take appropriate steps to secure payments.
• Customer Engagement:
  Contact customers to secure payments within agreed terms, achieving maximum cash collection in line with targets.
• Cash Forecasting:
  Complete monthly cash forecasting, pre‑call customers, and elevate high‑risk concerns to relevant account owners.
• Dispute Resolution:
  Collaborate with stakeholders to identify, flag, and resolve disputes promptly.
• Customer Meetings:
  Schedule and attend meetings to resolve overdue debt issues with the support of account owners and stakeholders.
• Account Management:
  Place accounts on hold when necessary, review for legal action, and monitor over‑trading to mitigate risks.
• Communication:
  Respond to emails promptly, ensuring customer account information is accurate and regularly updated.
• Order Release Requests:
  Review requests within guidelines and make payment requests to reduce exposure.

At Rexel, we prioritise hiring individuals based on behaviours and potential rather than formal qualifications. The behaviours that will set you up for success include:

• COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives.
• TAKES ACCOUNTABILITY: Takes action, addresses obstacles to get work done, and meets commitments.
• CUSTOMER FOCUS: Building strong customer relationships and delivering customer‑centric solutions.

• Contributory pension scheme and life assurance.
• Bonuses:
  Gainshare Bonus scheme.
• Time Off: 33 days annual leave (including bank holidays, increasing over time); option to buy and sell holiday and enhanced parental leave.
• Support & Development:
  Extensive learning opportunities from day one.
• Health & Wellbeing:
  Free virtual GP service, Healthy Mind Champions, and more.
• Perks:
  Staff discounts, exclusive holiday offers, and free financial support and education.