Fraud & Disputes Specialist

Location: Greater London

# Fraud & Disputes Specialist
* London, UK
* Full Time (Permanent)
* Hybrid* UK Fraud Apply for this role## About the role
*
* About the role:

** As a Fraud & Disputes Specialist, you'll be at the forefront of protecting our credit card customers and business from financial crime, playing a vital role in our Fraud and Financial Crime Team. You'll have end-to-end ownership of complex investigations, making a direct impact on customer experience, and the effectiveness of our UK & US card products.
*
* Key Responsibilities:

*** End-to-End Case Ownership:
Investigate and resolve complex third-party credit card fraud, consumer card disputes (including Section 75 claims), and chargebacks, ensuring meticulous accuracy and compliance with Mastercard guidelines.
* Customer-Centric Resolution:
Communicate empathetically and clearly with customers throughout the process, managing challenging scenarios like account takeovers and scams with professionalism and sound judgment.
* Operational Excellence & Digital Adoption:
Execute structured processes using our digital systems, proactively identifying trends and suggesting improvements to controls, workflows, and automation opportunities. You'll be a champion for new technologies, helping us work smarter and faster.
* Continuous Learning:
Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools, sharing your expertise and contributing to a collaborative, improvement-focused team environment.
** Your Experience &

Skills:

*** Essential:
Prior experience working with credit or debit card fraud, disputes, or chargebacks.
* Advantageous:
Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA.
* Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism.
* Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment.
* Digitally savvy and eager to embrace automation and new technologies.
* Detail-oriented and process-driven, with a knack for spotting inefficiencies and suggesting practical improvements.
* Excellent written and verbal English communication skills.
** Your Profile & Approach:
*** Customer-Focused:
Deeply committed to customer protection and delivering positive outcomes.
* Accountable:
Takes personal ownership for every case and champions process enhancements.
* Proactive & Solutions-Oriented:
Open to new approaches, including automation and digital transformation.
* Constructive & Collaborative:
Eager to identify better ways of working and contribute to a supportive team culture.
* Maintains the highest standards of confidentiality, integrity, and compliance.
** Interview Process:
*** Initial call with the Talent team
* A 15 minute Cognitive Assessment
* An onsite Interview and assessment with the Fraud & Disputes Manager
* Interview with the Head of Fraud and Financial Crime Apply for this role## About Lendable Lendable is on a mission to
** build
* * the
** world's best technology
** to
** help people get credit
** and
** save money**.
* ** Founded
* * in 2014
* ** Profitable
* * since 2017
* ** Unicorn
* * in 2021* **£3.5bn valuation
** in 2022
* Backed by
** Balderton, Goldman Sachs
** and
** Ontario Teachers' Pension Plan**
* ** Loved
* * by customers & employees with top reviews on Glassdoor and Trustpilot So far, we’ve rebuilt the big three consumer finance products from scratch:
** loans, credit cards and car finance.
** We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do. We’re going after the two biggest Western markets **(UK and US)
** where trillions are held by big banks with dated systems and painful processes.## Life at Lendable
* The opportunity to scale up one of the
** world’s most successful
** fintech companies
* ** Best-in-class
** compensation, including equity
* You can work from home
** every Monday and Friday
** if you wish - on the other days we all come together IRL to be together, build and exchange ideas
* ** Our in-house chefs
** prepare fresh, healthy lunches in the office every Tuesday-Thursday
* We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to
** private health insurance
*** We're an
** equal opportunity employer
** and are keen to make Lendable the most inclusive and open workspace in London Check out our
** Glassdoor Reviews
** Apply for this role
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