Process Lead

Join One Advanced

This role sits within our Finance Operations team and plays a key part in improving processes, strengthening controls and reducing operational issues across the O2C cycle.

You’ll identify recurring challenges, conduct root cause analysis and implement long-term solutions that improve efficiency, accuracy and overall operational performance.

Working closely with senior stakeholders across Finance, Sales and Operations, you’ll have the opportunity to drive meaningful process improvements and influence how the wider function operates.

This role is hybrid, with 3 days in our Birmingham HQ Monday to Wednesday, and the flexibility to work from home on Thursdays and Fridays.

• Lead process improvement initiatives across Fin Ops and the wider O2C cycle
• Investigate and resolve complex invoice and billing issues impacting cash collection
• Perform root cause analysis to identify recurring operational and system issues
• Implement system controls to reduce invoice errors and prevent repeat issues
• Support and improve processes across billing, renewals, reconciliations and allocations
• Work closely with the team to reduce aged invoice queries and debt blockers
• Collaborate cross-functionally with Sales, Rev Ops, Customer Success and Finance teams
• Review and maintain SOPs and process documentation
• Support testing, UAT and continuous improvement initiatives across Net Suite and associated systems
• Monitor query trends, SLA performance and operational leakage
• Drive improvements that reduce credit notes, invoice disputes and manual intervention

• Experience in Finance Operations, Order to Cash, Billing, or Reconciliations
• Ideally accounting qualification AAT or at least part qualified CIMA, ACCA
• Demonstrated experience managing and resolving high complexity customer or system related queries
• Strong working knowledge of ERP (Net Suite), CRM (Salesforce), and ticketing platforms (Service Now)
• Strong attention to detail and process mindset
• Proactive and analytical approach to solving issues and reducing process-related debt blockers
• Clear communication skills, able to work cross-functionally across Finance, Sales, and Operations
• Understanding of cash application, credit notes, VAT, and reconciliation principles

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave
  , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone
  , no medical-history exclusions

Financial benefits that have your back

• Performance-based rewards tailored to your role
  , from company-wide bonuses to OTE and commission structures
• Income protection
  : up to 75% salary for 5 years if you ever need it

Grow your career with us

• Skills Hub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference

• Match It! Fundraise for a cause close to your heart and One Advanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our Reward Hub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

At One Advanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

One Advanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our…