Servicing and Arrears Specialist

Overview

Job Title: Servicing and Arrears Specialist

Location: London Hybrid 2 days in the office, 3 days WFH per week

Salary: Up to £40,000 depending on experience

Hours: Monday to Friday 9 am to 5 pm

• Generous holiday entitlement
• Flexibility to work from home up to 3 days per week
• Pension scheme
• Enhanced Maternity/Paternity leave
• Health insurance
• Electric Vehicle scheme
• Regular Social events
• Cycle to Work Scheme
• Life Insurance
• Cycle to work scheme

We are delighted to be working with an award-winning Specialist Mortgage Lender who has a new vacancy for a Servicing and Arrears Specialist. The ideal candidate will have Buy to Let loan servicing experience gained with a Mortgage lender or mortgage and loan servicer

• Uphold high standards of consumer duty across all mortgage servicing activities, ensuring customers are treated fairly and consistently.
• Review borrower requests and referrals, supporting decision-making to deliver the best outcomes for customers.
• Monitor mortgage arrears and collaborate with third-party servicers and funding partners to agree on collection strategies and process improvements.
• Assist with servicing, reporting and provide accurate documentation for internal teams and institutional funders.
• Oversee arrears and litigation cases, ensuring all actions comply with company policies, FCA regulations, and MCOB requirements.
• Track arrears trends, escalate complex or high-risk cases with clear recommendations, and maintain accurate records to support audit readiness.
• Contribute to the continuous improvement of servicing, arrears, and litigation processes, always keeping the customer at the heart of decisions.

• Experience in mortgage debt collection, including dealing with loans in default at expiry with a mortgage servicer or mortgage lender in the BTL lending sector.
• Customer-focused with the ability to find effective solutions for borrowers, internal and external clients.
• Have a Consumer Duty mindset
• Desired understanding of AML policies and procedures
• The ability to work in a fast-moving environment where priorities can change
• Good time management skills
• A good sense of humour

For more information regarding the role of Servicing and Arrears Specialist, please contact us.

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.