Case Manager - Customer Services Mortgages

Are you an experienced Mortgage Administrator or IFA Administrator looking for a role where you can take ownership of cases and make a real impact?

Do you enjoy building strong relationships with clients, advisers, and lenders while ensuring applications progress smoothly from start to finish?

Juice Recruitment is delighted to be supporting a well‑established and growing financial services business in the search for a Case Manager.

This is an excellent opportunity for an experienced Mortgage Administrator or IFA Administrator to join a professional and supportive team where client service is at the heart of everything they do.

Working remotely, you'll play a key role in managing mortgage applications from submission through to completion, ensuring clients receive a seamless experience while supporting advisers and maintaining strong relationships with lenders and third‑party partners.

• Managing mortgage applications from submission through to completion.

• Acting as the main point of contact for clients throughout the application journey.

• Liaising with lenders and providers to obtain updates and progress cases efficiently.

• Requesting and managing outstanding documentation from clients.

• Proactively identifying and resolving issues that could impact application timescales.

• Reviewing mortgage offers and ensuring all information is accurate before notifying advisers.

• Keeping advisers informed of case progress and any potential challenges.

• Maintaining accurate and compliant client records within the CRM system.

• Liaising with introducers and trusted third‑party partners where appropriate.

• Uploading and allocating client documentation and correspondence.

• Previous experience working in a mortgage or IFA role, ideally within customer services or administration.

• Excellent communication and relationship‑building skills.

• Strong organisational abilities with the capacity to manage multiple cases simultaneously.

• Exceptional attention to detail and accuracy.

• Confidence in dealing with lenders, clients, and advisers professionally.

• A proactive approach to problem‑solving and case progression.

• Strong IT skills and experience using CRM systems.

• CeMAP qualification, or working towards it, would be advantageous but is not essential.

• Competitive salary dependent on experience.

• Fully remote working.

• Ongoing training and professional development opportunities.

• A supportive and collaborative team environment.

• The opportunity to join a growing and successful financial services business.

• A varied role where your expertise and contribution will be highly valued.

• Long‑term career development opportunities within a professional and customer‑focused organisation.

Apply today or contact Juice Recruitment for a confidential conversation.