Business Client Service Specialist

Overview

HSBC is one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Business Client Service Specialist. You’ll support servicing activities for our Commercial customers in contact with Business Client Services, delivering a professional service that helps customers solve their queries over the telephone and digital channels.

• Support our Commercial Banking customers with their everyday banking queries over the telephone – building strong relationships through taking end‑to‑end ownership of requests and consistently delivering an excellent service.
• Deliver our customer centric approach, through embracing technology and demonstrations of digital servicing solutions.
• Identify potentially vulnerable customers and record data accurately ensuring that an appropriate service or solution is offered.
• Actively support process improvements, raising ideas through the correct channels.
• Ensure all applicable operational risk HSBC’s standards and policies are adhered to – reporting any breaches in accordance with local procedures and confidently managing financial crime by identifying, assessing, accepting, monitoring, escalating, and mitigating risk.

• Enjoy building relationships and rapport, with excellent verbal communication skills, and be able to identify new opportunities for growth within the business.
• Apply problem‑solving skills, with the ability to think on your feet and create solutions for our customers – showing willingness to take ownership of all customer interactions.
• Be a team player that is happy to collaborate and deliver on common goals, able to show independent enthusiasm to grow, succeed, and learn.
• Use your forward‑thinking, progressive mindset with the ability to adapt to change positively.
• Demonstrate role‑model behaviours and organisational values, setting the standard for others.

With a starting salary of 27,200 GBP, this is a full‑time position working 35 hours per week, 5 days out of 6, between the hours of 8am to 8pm Monday to Friday and 8am to 2pm on Saturday.

We operate a hybrid working environment, which means you will work at our office in Leicester and then some of your time remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location that is free from the interruptions of day‑to‑day life.

We will provide you with the technology required to do your role, but you’ll need to have a home broadband connection with a minimum speed of 10

MPS.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neuro‑divergent candidates who meet the minimum criteria for the role.