Online Banking & Merchant Fraud Analyst

The Online Banking and Merchant Fraud Analyst is responsible for preventing and minimizing losses to the Bank and its Customers as a result of fraudulent online banking activity or merchant accounts for the group. The role requires a good level of systems knowledge alongside the ability to conduct transaction analysis and investigation and fraud loss prevention performance presentations to stakeholders.

Requirements NICE Actimize Fraud (IFM) and Cloud Products. Strong analytical and problem solving abilities to recognise suspicious activity and to take appropriate action. Excellent communication skills, both oral and written, to effectively respond to a variety of fraud and customer-service related inquiries. Sound understanding of the Banks products and services and the application systems that support them (Actimize, Tango, Flexcube (FCUBS), Master Card Online, VISA Online) Knowledge and understanding of the Master Card and Visa Acquirer applications and fraud centre for transaction investigations.

Familiarity with inherent controls within key processes surrounding account maintenance and customer authentication procedures is essential in order to recognise breaches of controls or procedures that contributed to fraud. Excellent negotiation skills in order to deal with potentially difficult and sensitive issues. A high degree of constant teamwork involving sharing information on a daily basis, recording information in a clear, concise manner to maintain the integrity of written records.

Ability to work to deadlines and prioritize tasks. Proficiency in Microsoft Office Suite (Excel, Word, Outlook etc.)