Credit Control Team Leader

Primary Details

Time Type:
Full time

Worker Type:
Employee

The purpose of this role is to manage and enhance a team responsible for chasing, settling, and allocating debtor transactions within the Credit Control department. This role involves overseeing the day-to-day operations of the team, ensuring workflow efficiency, and reducing outstanding debt. Additionally, the role requires providing leadership, direction, and coordination to achieve targets and goals in credit control activities.

• Chelmsford

• 12 Months Secondment, full time (hybrid)

This is an exciting opportunity to join our Chelmsford based Credit Control team as a Team Leader on a 12-Month Secondment basis.

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact.
• It’s an exciting time as we’re building momentum towards our vision to become the most consistent and innovative risk partner.
• All people at QBE share a human touch in caring for our customers.

• Managing and leading a team and ensuring high standards of performance are met.
• Track potential and future bad debtors, aged debt, and cash collection issues to maximise recovery.
• Provide 1st level escalation for daily problem‑solving and support team members on specific issues.
• Ensure timely and accurate collection of unsettled debt for effective credit control.
• Generate detailed monthly reports on team achievements and areas of concern to inform decision‑making.
• Build and maintain good working relationships with internal and external stakeholders.
• Develop and implement credit control strategies aligned with business goals.
• Monitor processes and procedures to ensure adherence to internal service standards.
• Set monthly collection targets and monitor individual team members' progress.
• Foster a culture of continuous improvement, accountability, and collaboration within the team.

• Strong Stakeholder Management
• Experience in the insurance industry is not essential.
• Proven track record in team management with an emphasis on quality.
• Experience in credit control, customer service, and managing complex relationships.
• Experience working with senior management.

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important; our flexible working opportunities are open to all, including part‑time, job share, and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fully fund comprehensive private medical cover for you and your family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation, or how you become a parent.
• Short‑term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – our pension strategy supports our net‑zero goal and invests more in green businesses than the broader market.
• Cycle‑to‑Work – benefit from regular exercise while making your commute greener and cheaper; select and buy bike and/or accessories up to the value of £5,000.

To learn more about benefits of working with us, click “Rewarding our people – QBE European Operations”.

• Insurance Post British Insurance Awards 2025: Winner:
  Commercial Lines Insurer of the Year, Winner:
  Reinsurer of the Year – QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year.
• Insurance Post British Insurance Awards 2023: QBE rated as a 5‑Star Employee.

To learn more about our achievements, .

We’re looking for a career that combines your expertise and empathy. Click “Apply” today.

Your career. At the heart of it.

Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, High Accuracy, Intentional collaboration, Managing performance, Payment Systems, Risk Management, Strategic Leadership, Team Management.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.