Collections Specialist

Job Title: Collections Specialist

Location: Milton Keynes/London
- Majority remote working with ad hoc office requirements

Type: Permanent
- Working hours aligned to US EST (11am - 7pm/12pm - 8pm UK time)

Collections Specialist role: responsible for end‑to‑end credit and collections activity across an assigned portfolio of client ledgers/accounts and for delivering strong cash collection performance, reducing overdue debt, supporting appropriate credit controls, resolving queries efficiently, supporting month‑end processes, continuous improvement and collaboration with Billing, Operations and OTC.

• Own end‑to‑end credit control and collections activity for an assigned portfolio, driving timely cash collection and reducing overdue debt.
• Proactively contact customers (phone and email) to secure payments, agree commitments, and maintain strong client relationships.
• Monitor and prioritise accounts based on risk, ageing and value to maximise cash recovery and minimise credit exposure.
• Investigate and resolve billing queries and disputes quickly, partnering with internal teams to remove barriers to payment.
• Deliver against KPIs including cash collection, aged debt reduction and DSO targets, contributing to wider team performance.
• Maintain accurate records, reporting and audit‑ready documentation across all customer interactions and account activity.
• Support credit risk management through credit checks, monitoring customer exposure and escalating high‑risk accounts.
• Contribute to continuous improvement by identifying root causes of disputes and recommending process enhancements.

• Proven experience in credit control or collections with a track record of meeting or exceeding cash and KPI targets.
• Strong communication and negotiation skills, with confidence to manage customer relationships and influence payment outcomes.
• Analytical mindset with excellent attention to detail and ability to manage multiple priorities in a fast‑paced environment.
• Good working knowledge of financial/ERP systems (e.g. SAP) and intermediate Excel skills (pivot tables, formulas).
• Understanding of credit risk, collections processes and dispute resolution within a finance environment.
• A proactive, resilient and customer‑focused approach, with the ability to work both independently and collaboratively.

Salary Range: £28,050 - £33,000

• 27 days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity/paternity/parental leave, adoption leave, compassionate leave, paid bereavement leave and learning and development opportunities.

Visa Sponsorship: BSI is unable to provide visa sponsorship for this vacancy.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate.