Credit Controller

Responsibilities

• This role sits within the Operational Finance / Accounts Receivable function and is primarily responsible for end-to-end credit control and cash collections across the Group
• You will take ownership of the debtor ledger, ensuring prompt payment of invoices, reducing debtor days, and proactively identifying and resolving billing issues
• Alongside this, you will support wider Accounts Receivable processes and contribute to cashflow forecasting and working capital management
• Credit Control & Collections (Primary Focus):
• Full ownership of credit control activities, including daily call lists and enforcement of payment policies
• Proactively contacting clients (primarily via phone) to chase aged debt, ensuring timely collections and resolution of outstanding balances
• Demonstrating excellent phone manner and communication skills, building strong and professional relationships with clients
• Liaising confidently with senior stakeholders within client organisations to resolve payment issues and accelerate collections
• Proactively manage debtor ledgers across all entities, ensuring prompt payment and early identification of issues
• Drive collections in line with weekly cash targets and escalate risks early
• Reduce average debtor days and report on performance KPIs
• Maintain strong client relationships and resolve queries efficiently
• Debtors Ledger & Cash Management:
• Maintain accurate debtor records including posting receipts, reconciliations and statement distribution
• Perform weekly and monthly bank reconciliations, ensuring all accounts are fully reconciled and discrepancies are investigated and resolved promptly
• Ensure strong financial controls, including regular reconciliations and alignment of bank positions
• Monitor cash balances and support working capital management
• Cashflow Forecasting & Reporting:
• Support weekly cashflow forecasting and cash collection projections
• Provide regular reporting on aged debt, cash performance and risks to senior stakeholders
• Processes, Collaboration & Support:
• Prepare and run weekly Aged Debtor Review meetings and track actions
• Manage AR inbox and ensure timely responses to client queries
• Collaborate with Sales, Operations and Finance teams to maximise cash collection
• Identify and drive process improvements and automation opportunities
• Provide support across AP/AR where required and assist with ad hoc analysis and reporting

• Flexible Working:
  Want to work from home? No problem. We’re happy for you to work from anywhere providing it suits your role – we’ll even cover any extra costs
• Enhanced Parental Leave:
  Make the most of welcoming a new child into your family. We also offer offer enhanced leave for primary and secondary caregivers
• Private health insurance:
  We provide private health insurance, free eye tests, and discounts on glasses
• Life assurance:
  We provide comprehensive life assurance, so you and your family can have peace of mind
• Critical illness:
  If you’re diagnosed with a critical illness, you’ll benefit from financial support to help you and your family
• Training:
  We’re committed to helping you ‘Become greater’. You’ll get time off and funding for training, study, and exams
• Birthday day off:
  On top of your annual holiday allowance, you’ll get an extra day off to celebrate your birthday
• Wellness partner:
  Your wellness matters. We provide support through our wellness partner

• Ability to manage workload independently and meet deadlines in a fast-paced environment
• Proven experience in credit control / cash collections and debtor management
• Advanced Excel and strong Microsoft Office skills
• Excellent communication skills, particularly over the phone, with the ability to influence and build relationships
• Confident liaising with senior stakeholders (internal and external)
• Highly organised with excellent attention to detail and a proactive approach
• Strong understanding of finance operations, particularly Accounts Receivable
• Experience with Sage Intacct or similar accounting systems
• AAT qualified or part-qualified accountant
• Broader experience in Accounts Payable & Accounts Receivable