Finance Desk Applications Support Analyst

Job Overview

Citi, the leading global financial services company, does business in over 100 countries, providing consumers, corporations, governments and institutions with a range of financial products and services. Our Markets & Banking business is a global leader in banking, capital markets, and transaction services, with a presence in many countries dating back more than 100 years. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi is a leader in financial services technology, building and operating innovative systems that process millions of transactions and trillions of dollars daily.

The Finance Desk (FD) support group provides technical and business support for Citi’s global Finance Desk. Support teams are located in multiple regions;
Belfast, Shanghai, India and Mississauga.

The FD application suite servers Finance Desk trading and related business areas. The ‘Finance Workstation’ application is a trade capture system used by Global Finance Products area for capturing Repos, Buy/sellbacks, Borrow/Loans & some Money market transactions.

• Provide user and batch support for trade booking application ‘Finance Workstation’, ‘Positions’ and Risk application
• Start of day checks, continuous monitoring of application and underlying infrastructure
• Raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
• Develop and maintain technical support documentation
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participate in application releases, testing and deployment into production
• Perform post release checkouts after application releases and infrastructure updates
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency and Effectiveness initiatives

• You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.
• Chance to work as part of a global team
• Gain experience in liaising with Trading/Sales & Middle Office Counterparts.
• Opportunity in expanding skillset in established technologies such as TIBCO EMS/Oracle/Unix/Linux

• Working knowledge of Sybase SQL. (Able to build ad hoc SQL queries)
• Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions)
• IT/spreadsheet/analytical/modelling skills)

• Basic Business knowledge/ understanding of financial markets and products.
• Coding / scripting experience preferable (any language)
• Experience with real-time monitoring systems such as ITRS Netagent.

• Strong analytical skills & attention to detail
• IT (spreadsheet/analytical/modeling skills)
• Positive attitude and keen to learn.
• Good communication and interpersonal skills.
• Ability to work under stress and time constraints.

• Job scheduling tool such as Autosys
• Issue tracking and reporting using tools such as JIRA
• Knowledge/ experience of problem Management Tools.
• Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)
• Repo Trading Knowledge

Bachelor's Degree or equivalent Third level qualification in a computer/business related discipline.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

• Hybrid working model (up to 2 days working at home per week)
• Competitive base salary (annually reviewed)
• 27 days annual leave (plus bank holidays)
• A discretionary annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

All Citi employees are encouraged to bring their whole selves to work and to participate in a diverse, inclusive culture.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.