New Business Operations Manager

About the Role

As a New Business Operations Manager you will support the delivery of credit‑approved deals through to drawdown, working closely with internal teams and third‑party suppliers. You will focus on execution, service quality, and maintaining momentum across the completions pipeline.

• Manage the day‑to‑day progression of deals from credit approval to drawdown.
• Complete credit searches and loan data input.
• Support testing and enhancement of internal systems.
• Liaise with Lending Managers, Underwriters, solicitors and valuers to ensure timely completion.
• Conduct and oversee KYC and AML checks, ensuring all onboarding activity is compliant and complete prior to drawdown.
• Use internal systems to manage deal progression, maintain records, and support MI reporting.
• Monitor pipeline activity and escalates issues or delays.
• Support the New Business Operations Manager in driving performance against SLAs and KPIs.
• Contribute to process improvement and automation initiatives.
• Support project work, contributing operational insight and execution.
• Ensure compliance with regulatory requirements and internal policies.
• Provide excellent service to internal and external stakeholders.

• Read and follow all relevant company policies and procedures.
• Adhere to all risk‑related responsibilities applicable to your role, as set out in the Risk Management Policy.
• Abide by all compliance and financial crime related policies, procedures and reporting obligations applicable to your role.

• 2‑5 years’ experience in financial services, specifically in regulated lending operations or completions.
• Strong understanding of bridging lending.
• Strong understanding of lending products and onboarding processes.
• Performance‑driven, with a focus on execution and service delivery.
• Experience working with third‑party suppliers such as solicitors and valuers.
• Working knowledge of KYC and AML processes in a lending environment.
• Comfortable working with operational systems and tools to support efficient deal management.
• Strong organisational and communication skills.
• Experience using nCino or comparable systems to manage deal progression and maintain records is beneficial.

• Competitive Time Off – Generous annual leave plus bank holidays.
• Work From Anywhere – Up to 6 weeks per year to work remotely from anywhere in the world.
• Learning & Development – Tailored training and support to grow your skills and achieve your professional goals.
• Hybrid Working – 3 days in the office and 2 days remote.
• Private Medical Care with Vitality – Comprehensive healthcare coverage.
• Enhanced Pension Scheme – Helping you plan and save for a secure future.
• Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments.
• Discretionary Company Bonus – Rewarding your contribution to our shared success.