Financial Crime - Due Diligence Investigator

LOCATION: Birmingham, Chester, Glasgow, Hove, Leeds, Manchester, Newport, Cardiff, Edinburgh, Halifax

HOURS: Full-time – 35 hours per week

WORKING PATTERN: You'll primarily work remotely in this role, giving you the flexibility to work from home. To support collaboration and connection with your colleagues, you'll need to be based within reasonable travelling distance of one of our hub locations and attend when required for business, team or customer needs.

This role sits within Financial Crime Operations and plays a key role in ensuring customer relationships remain aligned to regulatory expectations and our risk appetite.

As an Ongoing Due Diligence Investigator, you’ll be responsible for reviewing high-risk customer accounts, assessing ongoing suitability, and making clear, evidence-based relationship decisions.

You’ll contribute to identifying financial crime trends and risks, supporting consistency and quality across Financial Crime Operations.

• Complete customer relationship reviews for high and very high-risk customers
• Analyse account activity and make recommendations in line with policy
• Ensure decisions comply with regulatory and Economic Crime Prevention policy requirements
• Identify and raise potential financial crime risks
• Assess cases to ensure decisions are clear, defensible and well-evidenced
• Contribute to identifying emerging financial crime risks and trends
• Manage workload effectively and prioritise activity
• Deliver against quality and productivity targets
• Communicate clearly with business partners and collaborators through written outputs
• Support continuous improvement and team collaboration

We know that great talent comes from many backgrounds. While this role may reference a suggested range of experience in years, this is intended as a guide only. What matters most is that you can demonstrate the essential skills outlined. If you have relevant, transferable experience, we encourage you to apply.

• Experience in Financial Crime (AML, KYC, ODD or Transaction Monitoring)
• Good understanding of Economic Crime Policy and regulatory requirements
• Strong attention to detail and ability to assess complex information
• Analytical approach with the ability to identify risks
• Ability to make sound, risk-based decisions
• Ability to prioritise workload and deliver at pace
• Experience in customer relationship reviews or ongoing due diligence
• Experience with high-risk customers or enhanced due diligence
• Exposure to identifying and reporting financial crime risks

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers.

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Flexible benefits you can adapt to your lifestyle
• A range of wellbeing initiatives and generous parental leave policies