Business Rates Administrator; WSP GL Hearn

Your Role Will Involve

• Providing administration assistance in the operational management of a large complex client portfolio or multiple smaller portfolios under guidance from a senior colleague.
• Verification of rates bills issued by billing authorities against data held in the internal Information Management System for properties throughout England, Wales, Scotland and Ireland. Resolving queries where rates bills are not verified, which may involve assistance from a senior colleague.
• Liaising with billing authorities to correct matters relating to occupational changes, changes to the rating list and exemptions and reliefs.
• Ensuring all portfolio movement is actioned appropriately.
• Obtaining information from clients and responding to queries.
• Assisting in delivery of accurate reports to clients and senior management.
• Meeting all KPIs as set out in Client Contracts and Service Level Agreements to agreed deadlines and to standards agreed with the Client Director and Line Manager.
• Assisting with Client Monies tasks when appropriate.

• Understanding of business rate legislation and significant case law.
• Ability to compare rate demands to the internal Information Management System for verification and to understand discrepancies.
• Good interpersonal skills in dealings with clients and colleagues and ability to present themselves well in meetings.
• Good numeracy skills.
• Basic understanding of the functions of the Client Monies Service.
• Proficiency in desktop software and Microsoft Office Suite.
• Ability to recognise opportunities and when to refer to colleagues for rate‑saving opportunities.
• Ability to recognise when a matter should be escalated to a more senior member of the team.
• Ability to work on own initiative and as part of a small & wider team.

• Hybrid working policy offering the flexibility to work from home two days a week and opportunities to collaborate in modern offices across the UK.
• Work‑life balance support through the “WSP My Hour” allowing one hour each day for personal activities.
• Flexibility to use bank holiday entitlement as needed, part‑time and flexible working arrangements.
• Health & wellbeing programmes including virtual GP service, reasonable workplace adjustments, gym‑flex scheme, and comprehensive menopause support package.
• Professional development opportunities through training, mentoring, and Chartership programmes.

Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.