Change Manager, Finance & Banking

Northampton, United Kingdom
United Kingdom

We’re a Building Society and we do banking. Our difference? We’re owned by, and run for, our customers who have their mortgages, savings, current or business accounts with us. We were founded with a strong underlying social purpose, to help people save and buy homes of their own. We continue to be guided by this same social purpose today, as we implement our Blueprint for a Modern Mutual – “Banking, but fairer, more rewarding and for the good of society.”

In Complaint Operations, we put things right when complaints are escalated to the Financial Ombudsman Service, helping deliver fair outcomes for customers while learning from this insight to improve how we resolve complaints in the future.

The successful candidate will play a key role in delivering initiative activity across Complaint Operations (FOS), supporting change that will be determined and prioritised more centrally. You will lead and coordinate business change activity across the full change lifecycle, from shaping delivery approaches and engaging stakeholders through to business readiness, implementation and benefits realisation.

This role requires someone with strong change management experience, excellent stakeholder engagement skills, and the ability to deliver at pace in a complex, highly regulated operational environment. You will work closely with central change teams, operational leaders and subject matter experts to ensure change is delivered in a controlled, thoughtful and effective way for colleagues and customers.

This is a fantastic opportunity to make a real difference in an organisation famed for its values and sense of social purpose.

This is a 6 month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton, Dunfermline, Wakefield or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a…