Fraud Advisor

Do you want to help protect millions of customers—and the integrity of the financial system? Join JPMorgan Chase as a Fraud Advisor and turn sharp judgment into real-world impact.

• Screen onboarding applications across multiple products to mitigate risk and potential first party fraud.
• Monitor customer accounts and complete periodic reviews to identify suspicious activity.
• Liaise with other banks and financial institutions to highlight emerging risks and help prevent fraud.
• Investigate payment activity to identify fraud and financial crime, and take action to mitigate risk.
• Collaborate with wider fraud operations teams to support colleagues and customers, sharing clear findings and recommendations with key stakeholders.
• Stay current on fraud and scam trends
  , applying insights to strengthen detection and prevention.
• Own your caseload
  , prioritising effectively to deliver timely resolution and high-quality outcomes.
• Ensure compliance with banking regulations and internal policies, maintaining accurate documentation throughout.

• Experience in customer operations within a bank
  , focused on the United Kingdom .
• Experience in complex investigations
  , with strong analytical thinking.
• Meticulous attention to detail and consistently high operational standards.
• Ability to work independently and partner effectively with key stakeholders to achieve positive outcomes.
• Demonstrable understanding of banking regulations
  , with a fraud focus.
• Strong communication skills (written and verbal).

• Experience collaborating with industry partners to prevent fraud.
• Knowledge of current fraud and scam trends .
• Ability to manage multiple cases and prioritise workload effectively.
• Experience in financial crime investigations .
• Strong stakeholder management and influencing skills.

• Flexible working hours: 35 hours per week over 4 days or 5 days
  , with a blend of office and home working .
• Shift variety: A range of shift patterns between 8am and 6:00pm
  , Monday to Sunday .

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Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.