SAP Helpdesk Analyst (111772-0726

For informal queries about the role, please contact Eva Bynes (SAP Functional Lead) at

The post is offered as a 13-month Fixed Term Contract. The University Finance Office has a vacancy in its busy SAP Team for a SAP Helpdesk Analyst. You will provide first line support for helpdesk tickets, liaising with users to illicit further context and information, resolving queries across all areas of SAP and finance systems, passing them on to the rest of the team quickly and effectively for resolution if required.

You will be educated to A level standard or equivalent and will have excellent communication and organisational skills, with experience of working in a customer facing environment, ideally on a helpdesk. You will have experience working with SAP or similar ERP Systems.

The University Finance office supports business planning and innovation to maximise the financial resources available to the University and create the long-term sustainable financial platform required for future growth. Finance staff across the University are networked as a professional community of expertise. You will be supported to continue your professional journey through access to Continuing Professional Development training opportunities, sector networks and regular Finance Office briefings.

As a member of staff at Warwick you can enjoy a wide range of competitive benefits. Take a look at the benefits that are on offer, including an attractive pension scheme, a generous annual leave entitlement (including Christmas closure), family friendly policies, and discounted Warwick Sport membership.

The role is campus based however staff can opt to work under the Finance Office’s current hybrid policy where a maximum of 40% of time (2 days per week for full time staff; normally Tuesdays and Fridays) can be worked remotely. This is subject to review and operational requirements. Whilst in the induction phase you’ll be required to work 100% in the office.

Further details are available on request or at interview stage.

For further information about The Finance Office and the opportunities available, please visit our website.

We are a world‑leading research-intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK
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* Additionally, 92% of our research is rated world‑leading or internationally excellent
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Find out more about us at

• World University Ranking 2026, Complete University Guide 2026
• Research Excellence Framework 2021

• An attractive pension scheme.
• 26 days holiday plus University Christmas closure.
• Generous parental/adoption leave policy.
• Onsite childcare facilities.
• Excellent learning and development opportunities.

We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements.

Where possible, we offer hybrid working arrangements that combine office-based and remote working. Opportunities for hybrid working will depend on the requirements of the role, business needs of the department and can be discussed during the recruitment process.

To find out more about our commitments to equality, diversity, and inclusion, please see:
Our Commitments | University of Warwick

We are proud to be a Living Wage employer.

JD SAP Helpdesk Analyst (111772).pdf – 113KB Opens in a new window

We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.