Finance Assistant

Job Introduction

Job Title: Finance Assistant

Starting Salary: £27,694 progressing to £31,022 per annum
- Pay award pending

Hours:37

Location: This role is based at Farnham House and offers a hybrid working arrangement, with 2 days per week in the office and 3 days working from home.

Contract Type: Permanent

Directorate: Adult Care Services

The Central Debt Team is responsible for recovering outstanding care fees relating to clients who have sadly passed away whilst receiving support from Adult Care Services.

As a Finance Assistant, you will join a friendly, supportive, and highly effective team that is committed to delivering excellent outcomes whilst maintaining the highest standards of customer care.

We pride ourselves on our open and honest approach, working collaboratively to provide a professional, efficient, and compassionate service.

A key aspect of the role involves supporting bereaved family members and representatives during what can be a difficult and emotional time. Balancing debt recovery with empathy and understanding is essential, and we are looking for someone who can communicate sensitively whilst remaining focused on achieving positive outcomes.

Working closely with internal departments, legal representatives, financial professionals, and family members, you will play an important role in ensuring that outstanding accounts are managed effectively and resolved in a timely manner.

This is a varied and rewarding role that combines financial administration, customer service, and debt recovery activities.

• Investigating client accounts and reviewing financial records to ensure accuracy.
• Managing a caseload of accounts relating to outstanding Adult Care Services charges.
• Recovering outstanding monies and ensuring payments, credits, and account adjustments are processed appropriately.
• Building and maintaining positive working relationships with a wide range of internal and external stakeholders.
• Handling enquiries and resolving complex account-related queries via telephone, email, and written correspondence.
• Monitoring and reviewing caseloads to ensure timely progression and resolution of cases.
• Producing and analysing regular reports to support effective caseload management.
• Running payment reports and maintaining accurate records and spreadsheets.
• Liaising with colleagues, solicitors, executors, and other stakeholders to obtain information and achieve successful outcomes.
• Maintaining accurate and up-to-date records in line with financial procedures and service standards.
• Contributing to service improvements and identifying opportunities to enhance efficiency and customer experience.

This is a busy role that requires excellent organisational skills, attention to detail, and the ability to manage sensitive conversations with professionalism and empathy.

We are looking for a motivated and resilient individual with experience in a financial or debt recovery environment, who is committed to delivering a high-quality service.

• Experience working within a finance, accounts, or credit control environment.
• Strong written and verbal communication skills, with the ability to build and maintain professional relationships.
• Experience communicating effectively with a diverse range of internal and external stakeholders.
• Ability to influence and negotiate to achieve positive outcomes.
• Self-motivated with the ability to work effectively in a fast-paced environment.
• Ability to work independently as well as collaboratively within a team.
• Competent user of Microsoft Office applications, including Excel, Word, and Outlook.
• Experience maintaining accurate records and managing information in a timely manner.
• Strong organisational skills with the ability to manage workloads, priorities, and deadlines effectively.
• Excellent interpersonal skills and a willingness to contribute ideas for service improvement and increased efficiency.
• Ability to handle difficult or sensitive conversations with professionalism, empathy, and confidence.
• Demonstrable ability to learn and adapt quickly to new systems and processes.

• Understanding of…