Senior Financial Crime Investigator

About the role

Become a key member of Monzo's Financial Crime Customer Operations team as a Senior Investigator. In this pivotal position, you will play a vital role in safeguarding both the organization and its clientele from financial misconduct. Your responsibilities will include conducting in-depth investigations and ensuring compliance with relevant regulations, which is essential for upholding the integrity of our operations.

• Location:
  
  Cardiff, London, or Remote (UK)
• Engagement:
  Full-time
• Start date:
  
  Monday 9th November 2026
• Salary: £31,100 - £39,350
• Incentive Awards:
  Performance-based
• Working hours:
  
  37.5 hours per week, Monday to Friday, 9 AM to 5:30 PM. One full weekend (Saturday and Sunday) every four weeks, with two designated days off in lieu. (Initial months will be Monday-Friday only).

• Perform thorough Know Your Business (KYB) assessments for both new and existing business clients to ensure adherence to regulations and internal standards.
• Review customer documentation, which includes merchant applications, financial records, and ownership details, to verify authenticity.
• Evaluate the reliability of the information provided by customers and conduct risk assessments accordingly.
• Investigate and address any discrepancies or suspicious activities identified during the due diligence phase.
• Collaborate with departments such as Compliance, Legal, and Risk to collect necessary information for investigations.
• Stay updated on the latest UK regulations and industry standards related to payments and financial crime.
• Keep meticulous records of all due diligence efforts and investigative activities.
• Contribute to the enhancement and refinement of KYB policies and procedures to improve operational efficiency.
• Report any suspected instances of money laundering, fraud, or other suspicious activities to the relevant teams and authorities.

• Extensive experience in conducting comprehensive KYB investigations within a regulated financial crime context.
• Proven capability in performing detailed open-source research and analysis to validate customer profiles and transaction histories.
• Strong grasp of Know Your Business (KYB) and Anti-Money Laundering (AML) regulations.
• Awareness of current financial crime trends in the UK and internationally, particularly those impacting acquiring businesses (e.g., structuring, shell merchants, misuse of merchant facilities).
• In-depth knowledge of the UK Suspicious Activity Reporting (SAR) framework, including consent requirements and the Proceeds of Crime Act (POCA).
• Proficient understanding of merchant acquiring, payment services, or comprehensive knowledge of card scheme regulations and onboarding processes.
• Demonstrated experience in KYC/B, AML, or compliance roles within the financial services or payments sector.
• Ability to swiftly adapt to evolving guidance, processes, and priorities in a dynamic environment.
• Exceptional analytical and investigative skills for identifying potential risks and making sound decisions.

• Experience with Enhanced Due Diligence (EDD) or conducting complex customer reviews.
• Familiarity with writing, reviewing, or approving SARs.
• A track record of identifying and implementing process enhancements in collaboration with relevant stakeholders.
• Possession of or progress towards a recognized financial crime qualification (e.g., ACAMS, ICA Diploma).

• Financial Crime Investigation
• Know Your Business (KYB)
• Anti-Money Laundering (AML)
• Open-source intelligence (OSINT)
• Regulatory Compliance
• Payment Industry Regulations
• Card Scheme Rules
• Suspicious Activity Reporting (SAR)

• Monzo offers a learning budget of £1,000 annually for books, training, and conferences to support your professional development.
• The company provides resources for remote work, including Macbooks and additional setup assistance for those working from home.
• Monzo has guidelines in place regarding the use of AI in applications and interviews.
• As an equal opportunity employer, Monzo values diversity and inclusion, encouraging applicants to use their preferred names throughout the hiring process.