Credit Controller

A fantastic opportunity has arisen for a Credit Controller to join a welcoming and supportive finance team based in Wilmslow, with flexible remote working options available.

This role offers the chance to be part of an organisation that values kindness, teamwork, and a positive outlook, where your interpersonal skills and commitment to excellent service will be truly appreciated. As a Credit Controller, you will play a vital role in the finance team by managing debt recovery processes with sensitivity and professionalism. Your day-to-day responsibilities will involve engaging with customers through various channels to chase payments while always maintaining a pleasant demeanour.

You will be responsible for setting up direct debits, resolving queries with empathy, allocating cash accurately, and handling essential administrative tasks such as sending invoices. Key duties include:
Chase payment of outstanding debts through considerate communication via telephone, letter, and email while maintaining positive relationships with customers. Re-instate and set up new direct debits efficiently to ensure smooth transactional processes for clients. Resolve customer queries promptly by providing empathetic support and clear information to address concerns. Allocate cash accurately within the finance system to maintain dependable financial records.

Perform administrative duties such as emailing copy invoices and supporting documentation in a timely manner. Collaborate closely with colleagues across departments to foster a communal approach to credit control activities. Build and nurture solid working relationships with both customers and internal teams by being approachable and responsive. Prioritise workload effectively to ensure all tasks are completed within agreed timelines without compromising quality.

The ideal candidate for the Credit Controller position brings proven experience in credit control processes along with transactional finance knowledge that supports accurate cash allocation. Your proficiency in Microsoft Office applications ensures efficient handling of administrative duties. A professional attitude paired with positivity makes you approachable for both colleagues and clients. Your strong work ethic drives consistent performance while your ability to prioritise tasks keeps operations running smoothly.

Demonstrated knowledge of credit control processes and procedures is essential for ensuring accurate debt management. Experience in transactional finance provides you with the understanding needed for effective cash allocation and reconciliation. Proficiency in Microsoft Word, Excel, and Outlook enables you to handle administrative tasks efficiently within the finance function. A professional attitude combined with a positive outlook helps create an atmosphere of trust among colleagues and clients.

A strong work ethic ensures you consistently deliver high-quality results while supporting team objectives. Ability to prioritise workload allows you to manage multiple tasks simultaneously without compromising attention to detail. Negotiation skills enable you to resolve payment issues amicably while maintaining harmonious client relationships. Excellent communication skills empower you to connect with clients and staff at all levels in a polite and considerate manner.

Capacity for generating solid working relationships demonstrates your commitment to collaborative success within the team. This organisation stands out as an employer that genuinely cares about its people-creating an environment where every colleague feels valued, supported, and empowered. The culture is built on kindness, inclusivity, and teamwork rather than office politics or rigid hierarchies. Employees are…