Banking & Payments Operations Lead Job Skipton England UK,Finance & Banking

Hours

This role is for a permanent position working full time 35 hours per week.

Hours

This role is for a permanent position working full time 35 hours per week.

Salary

£32,350 Per Annum

Closing Date

Fri, 4 Sept 2026

Join us in leading high performing banking and payment operations, providing expert oversight, managing risk, and supporting operational excellence. You'll also act as deputy to the Banking & Payments Support Manager, helping to ensure seamless service and strong leadership when needed.

What You’ll Do

Your key responsibilities will include:

Lead and oversee daily banking and payment operations, including BACS, CHAPS, Faster Payments, cards, and cheques.
Own and strengthen operational controls, identifying risks and driving a robust control environment.
Act as deputy to the Banking & Payments Support Manager, providing leadership, decision making, and operational continuity.
Coach and develop team capability, embedding best practice, consistency, and strong control awareness to foster a positive control culture and high quality outcomes.
Drive process improvements, standardisation, and automation initiatives to enhance efficiency and service delivery.
Manage complex queries and payment incidents, acting as an escalation point and coordinating effective resolutions.
Us e operational data and MI to identify trends, support decision making, and coach colleagues to build capability and best practice.

What You’ll Need

To be successful in this role, you will ideally have:

Strong experience in banking and payment operations, with good technical knowledge of payment processes.
A solid understanding of operational risk, controls, governance, and incident management.
Experience managing complex issues, escalations, and delivering effective resolutions.
A track record of driving process improvements, change initiatives, and automation opportunities.
Strong analytical, decision making, and stakeholder management skills, with a collaborative and accountable approach.

What’s In It For You

Your work matters.

And the way we reward you matters, too.

At Skipton, we offer pay and benefits that really do make life better, together with a genuine thank you for making a difference.

Annual discretionary bonus scheme
25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days
Matching employer pension contribution (up to 10% per annum)
Colleague Mortgages and access to Skipton products and services at discounted rates
Flexible working to help balance your commitments
Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships
Lifestyle perks such as a Home and Tech voucher, which can be used at John Lewis, Currys, and IKEA

We’re here to make life better for our members.

About Skipton.

Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth.

We help over a million members put down roots, save for what matters, and feel good a bout their money. As a mutual, they own us, so everything we do is for them. You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too

It all means that life at Skipton is more exciting than you imagine.

What it's like to work here

Life at Skipton

We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone.

For most of our roles there's the option of blended working, which means we mix working from home and meeting in person, with three days a week in our Skipton office.

We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role…