Stock Loan Middle Office - Senior Client Service Analyst; Assistant Vice President

Role Overview

This is a high-profile, client-facing leadership role within our Markets Operations function. You will lead the Client Service team, with a focus on client book management across Securities Borrowing & Lending (SBL). You will serve as the primary escalation point for clients and internal partners, driving service excellence and operational control in a fast-paced, high-volume environment.

• Build and maintain strong, trusted relationships with external clients through regular engagement and structured client-facing meetings.
• Act as the primary escalation point for all SBL-related client issues, ensuring timely and effective resolution.
• Provide dedicated support to business desks for client queries and issues.
• Oversee accurate monthly fee accruals to prevent P&L adjustments.
• Liaise with internal partners across Product Control, Settlements, Prime Brokerage, and Asset Servicing to ensure seamless end-to-end trade lifecycle support.
• Maintain a robust control environment by continuously monitoring processes and risks, and escalating issues proactively
• Lead the delivery of team-initiated projects from requirements definition through to production release.
• Partner with the business to define new trading flows and key responsibilities for new products and processes.
• Supervise and develop junior team members, acting as first point of escalation for internal and external issues.
• Conduct regular one-to-one meetings, support performance reviews, and contribute to individual development planning.
• Actively participate in recruitment, onboarding, and team retention initiatives.
• Identify opportunities to reduce operational risk through enhanced controls and process re-engineering.
• Contribute to automation and straight-through processing (STP) initiatives, including the use of digital tools, robotics, and workflow technologies.
• Provide input into strategic platform initiatives that reduce manual touchpoints and align technology delivery to business goals.

• Client Focus: A strong client service orientation with the ability to build trust and manage relationships at a senior level.
• Communication:
  Clear, confident, and influential communicator — both written and verbal — capable of engaging a wide range of stakeholders.
• Risk Mindset: A proactive approach to identifying and mitigating operational risk, with a strong control-oriented mindset.
• Problem Solving:
  Analytical thinker who draws on diverse information sources to make sound, evaluative judgements in dynamic situations.
• Leadership:
  Demonstrated ability to lead, motivate, and develop a team in a high-pressure environment.
• Collaboration:
  
  Energetic, flexible, and proactive team player who can work effectively across functions and geographies.
• Experience in Securities Borrowing & Lending, Prime Brokerage, or a related capital markets operations function.
• Familiarity with trade lifecycle processes across Fixed Income or Equity products.
• Exposure to project delivery, including business requirements definition and user acceptance testing.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and…