Credit Support Officer

Hybrid working: 3 days per week in the office, 2 days working from home

Hours: 37.5 hours per week

We’re looking for a Credit Support Officer to join our team in Manchester, supporting the efficient progression of lending transactions from application through to completion.

Working closely with our Underwriters and Credit Sanctioners, as well as customers, brokers, solicitors, valuers and other professional firms, you’ll play an important role in ensuring cases progress smoothly, accurately and in line with our regulatory requirements.

Your responsibilities will include:

• Completing Customer Due Diligence (CDD), AML, sanctions and identity verification checks.
• Instructing and liaising with valuers, solicitors, monitoring surveyors and other professional advisers.
• Tracking outstanding reports and documentation to keep transactions progressing.
• Obtaining and reviewing insurance documentation and ensuring lending requirements are met.
• Preparing loan completion packs and checking completion conditions have been satisfied.
• Coordinating documentation ahead of drawdown and supporting Underwriters through to completion.
• Acting as a key point of contact for customers and brokers, providing regular updates and resolving or escalating queries.
• Maintaining accurate information within CRM and document management systems.
• Identifying and escalating delays or missing documentation.
• Supporting continuous process improvement across the team.

It is essential that you have:

• Previous experience working as part of a Credit or Underwriting team.
• Previous experience within property finance, banking or financial services.
• An understanding of AML and CDD requirements.
• Knowledge of loan completion processes.
• Strong organisational and administrative ability.
• Excellent attention to detail.
• Confidence communicating with customers, brokers and professional firms.
• The ability to prioritise a varied workload.
• Strong IT skills, including experience using CRM and/or document management systems.
• A proactive approach to problem solving.

• Knowledge of Development Finance or Commercial Lending.
• Experience working with solicitors, valuers or other professional advisers.

As part of the Assetz team, you’ll have access to a range of benefits, including:

• 26 days’ holiday, rising to 28 days, plus applicable bank/public holidays
• Private medical insurance, with the option to add family members at an additional cost
• Westfield Cash Health Plan
• Employee Assistance Programme
• Onsite 24-hour gym at our Manchester office
• Buy up to 5 additional days’ holiday or sell up to 3 days
• Assetz Academy, with over 333 courses available
• Quarterly recognition scheme
• Company social events

Any personal information provided as part of your application will be used for recruitment purposes and handled in accordance with our applicable data protection and privacy requirements.