Fraud Advisor

Do you want to help protect millions of customers—and the integrity of the financial system? Join
JPMorgan Chase as a
Fraud Advisor
and turn sharp judgment into real-world impact.

As a
Fraud Advisor
in our
First Party Fraud
team (UK), you’ll use your operational and investigative expertise to detect and prevent fraud—protecting customers, reducing losses, and helping deliver secure, trusted banking experiences. You’ll investigate suspected fraud, manage risk, and work closely with partners and stakeholders to drive timely, effective outcomes.

• Screen onboarding applications
  across multiple products to mitigate risk and potential first party fraud.
• Monitor customer accounts
  and complete periodic reviews to identify suspicious activity.
• Liaise with other banks and financial institutions
  to highlight emerging risks and help prevent fraud.
• Investigate payment activity
  to identify fraud and financial crime, and take action to mitigate risk.
• Collaborate with wider fraud operations teams
  to support colleagues and customers, sharing clear findings and recommendations with key stakeholders.
• Stay current on fraud and scam trends
  , applying insights to strengthen detection and prevention.
• Own your caseload
  , prioritising effectively to deliver timely resolution and high-quality outcomes.
• Ensure compliance
  with banking regulations and internal policies, maintaining accurate documentation throughout.

• Experience in
  customer operations within a bank
  , focused on the
  United Kingdom
  .
• Experience in
  complex investigations
  , with strong analytical thinking.
• Meticulous attention to detail
  and consistently high operational standards.
• Ability to work
  independently
  and partner effectively with key stakeholders to achieve positive outcomes.
• Demonstrable understanding of
  banking regulations
  , with a fraud focus.
• Strong communication skills
  (written and verbal).

• Experience collaborating with
  industry partners
  to prevent fraud.
• Knowledge of current
  fraud and scam trends
  .
• Ability to manage
  multiple cases
  and prioritise workload effectively.
• Experience in
  financial crime investigations
  .
• Strong
  stakeholder management
  and influencing skills.

• Flexible working hours:35 hours per week over4 days or 5 days
  , with a blend of
  office and home working
  .
• Shift variety:A range of shift patterns between
  8am and 6:00pm
  ,
  Monday to Sunday
  .

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