Credit & Collections Specialist; AR | Outbound

Overview:

Our client is looking for a confident and results-driven Credit & Collections Specialist (AR | Outbound) to manage overdue accounts, outstanding payments, and arrears through consistent outbound customer follow-up. The role involves making at least 30 outbound calls daily, handling payment conversations professionally, maintaining accurate CRM records, and coordinating with internal teams to resolve outstanding accounts. The ideal candidate has prior experience in collections, credit control, accounts receivable, or customer service, with strong communication, attention to detail, and the ability to manage targets and difficult conversations independently.

Schedule:

8:30 AM to 5:00 PM NZST | With a 1-hour unpaid break

Responsibilities:

• Make a minimum of 30 outbound calls per day
• Follow up on overdue accounts and outstanding payments
• Speak with customers professionally to collect payments and work toward account resolution
• Monitor arrears and complete follow-up activities within required time frames
• Maintain accurate notes and updates in the CRM or collections system after each interaction
• Access account details and review arrears information before and during customer follow-up
• Send follow-up emails and reminders where needed
• Escalate unresolved or sensitive matters to the appropriate internal team
• Work closely with internal stakeholders to support smooth collections processes
• Ensure all customer interactions and account actions are recorded clearly and accurately

Requirements:

• Previous experience in collections, credit control, accounts receivable, or customer service
• Strong confidence in handling a minimum of 30 outbound calls per day while maintaining professional and effective customer interactions
• Excellent verbal and written English communication skills
• Ability to handle difficult conversations in a calm, professional, and respectful manner
• Strong attention to detail and accuracy in recordkeeping
• Good time management and the ability to follow up consistently
• Able to work independently and stay on top of deadlines and daily targets

Nice‑to‑Have Requirements:

• Experience in financial services, lending, or finance operations
• Experience using a CRM system, such as Salesforce, or a similar system
• Experience using systems that generate arrears reports and provide access to account details
• Experience managing overdue accounts or collections‑related customer communication

Performance Expectations:

• Complete a minimum of 30 outbound calls per day
• Follow up on overdue accounts in a timely and consistent manner
• Keep accurate and complete records of all customer interactions
• Handle customer conversations professionally
• Maintain strong follow‑through on payment commitments and next steps
• Contribute to efficient collections processes and positive recovery outcomes

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations