Senior Mortgage Administrator

£30,000–£35,000 DOE | Full-time | Fully remote | UK-wide

Mortgage Administrator? Let’s be honest. You run the show.

We’re hiring our first Senior Mortgage Administrator at Campbell Financial, and we’re looking for someone who already knows their stuff.

This isn't an entry-level role. We're looking for an experienced mortgage administrator who can take real ownership of the client journey - from preparing cases before the adviser appointment, right through application, offer and completion.

You do not need to live in Northern Ireland - this role is open to experienced mortgage administrators anywhere in the UK.

You'll take ownership of the day-to-day administration and progression of our mortgage and protection cases, including:

• Preparing cases ahead of adviser appointments, reviewing fact-finds and identifying missing information or documentation
• Requesting and chasing client documents
• Criteria, affordability and eligibility research
• Completing DIPs and mortgage applications
• Packaging and submitting cases accurately
• Finalising suitability reports from detailed adviser recommendation notes
• Processing protection applications
• Liaising directly with clients, lenders, solicitors and providers
• Keeping clients informed and reassured throughout their journey
• Managing lender requirements, queries and outstanding actions
• Maintaining accurate, compliant CRM records
• Progressing cases through offer and all the way to completion
• Spotting potential issues before they become problems
• Helping us improve our systems, workflows and client experience as we grow

This is a highly client-facing role
. You'll become the day-to-day contact for many of our clients, so we're looking for someone who's just as good with people as they are with mortgage applications.

Previous hands-on mortgage administration experience is essential.

There's no arbitrary minimum number of years and we're not particularly interested in qualifications. We care about whether you can actually do the job.

You’ll probably recognise yourself as someone who:

• Knows how a mortgage case should progress without needing constant direction
• Takes ownership and follows things through
• Notices what's missing before someone has to point it out
• Knows when to use your own judgement and when something genuinely needs escalated
• Communicates confidently and naturally with clients
• Is comfortable speaking up when you spot a potential issue or a better way of doing something
• Works brilliantly independently
• Is comfortable with technology and interested in finding smarter ways to work

And one important thing:
this isn't a stepping stone to becoming a Mortgage Adviser.

There's plenty of room to grow, but we see this role developing further into operations, systems, workflows and client experience as Campbell Financial grows.

• £30,000–£35,000 salary DOE
• Fully remote working anywhere in the UK
• 37.5 hours per week
• Genuine flexibility around how you structure your working day
• Fridays as a more flexible operational/focus day
• 28 days' annual leave including bank holidays
• Your birthday off
• 4 additional paid wellbeing days
• Private Medical Insurance
• Workplace pension
• Annual salary review
• All equipment needed to work effectively from home

Monday–Thursday are our core client-service days, so you'll need to be readily available during normal business hours. Friday is still a working day, but with more autonomy to focus on pipeline, outstanding work, systems, improvements and getting ahead.

We believe flexibility works best when it’s built on trust and ownership. Need to do the school run, go to an appointment or get to the gym? Fine. We care about our clients being looked after and the work getting done — not somebody being chained to their laptop for appearances.

Previous hands-on mortgage administration experience is essential. Applications that don't demonstrate relevant experience won't progress to shortlisting.

Campbell Financial is an equal opportunities employer. If you need a reasonable adjustment to take part in our recruitment process, please let us know.