Job Overview:
Are you a seasoned financial professional with a proven track record in end-to-end loan administration?
Our client is seeking a detail-oriented Loan Administration Officer to support their growing Credit and Investment teams in a remote capacity with strong potential for career expansion. The ideal candidate brings 5+ years of financial services administration alongside hands-on experience in mortgage administration, collections or arrears management, and customer service. Proficiency with CRM and loan management systems - specifically Easy Lodge is essential to succeed in this key operational role.
Schedule:Monday - Friday, flexible schedule within the client's business hours NZST (20 work hours per week)
Responsibilities:Credit Administration
- Assist the Credit Manager with loan administration.
- Enter settled loans into the Easy Lodge loan management system accurately and promptly.
- Maintain loan records and supporting documentation.
- Monitor upcoming loan maturities and proactively manage the loan expiry process.
- Assist with arrears management by following up on 30, 60 and 90-day overdue loans.
- Contact borrowers regarding loan maturity, repayments and outstanding documentation.
- Escalate issues to the Credit Manager where appropriate.
- Support the Investment Managers with investor onboarding.
- Review investor application forms for completeness.
- Enter investor details into the CRM and investment management systems.
- Prepare onboarding documentation and maintain investor records.
- Follow up with investors to obtain outstanding documents or information.
- Assist with general administration relating to investor onboarding and servicing.
- Maintain accurate records across all systems.
- Ensure documentation is complete and compliant.
- Liaise with borrowers, investors, solicitors and other stakeholders via phone and email.
- Provide administrative support to both the Credit and Investment teams.
- Identify opportunities to improve processes and efficiency.
- Take on additional operational responsibilities as the business grows.
- Over 5 years of administrative experience in banking, lending, finance, accounting, or financial services is preferred.
- Strong attention to detail and high level of accuracy.
- Excellent written and verbal English communication skills.
- Confident speaking with customers over the phone.
- Comfortable learning new software systems (Easy Lodge, CRM and Microsoft Office).
- Highly organised with the ability to manage multiple priorities.
- Able to work independently with minimal supervision.
- Loan administration or mortgage administration experience.
- Collections or arrears management experience.
- Customer service experience within financial services.
- Experience with CRM or loan management systems.
- Loan settlements entered into Easy Lodge within agreed turnaround times.
- Investor onboarding completed accurately and efficiently.
- Timely follow-up of maturing and overdue loans.
- High level of data accuracy with minimal errors.
- Professional customer communication.
- Continuous improvement of operational processes.
- Permanent work from home
- Immediate hiring
Accounting and Finance
Job TypePart Time (20 - 34 Hours per week)
Work Schedule and TimezoneMonday to Friday, flexible schedule within the client's business hours (New Zealand Time, 20 hours per week)
Published onSep 08 2026
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"Brunt Work made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values and the support didn't stop at placement... A reliable, professional partner I'd recommend without hesitation."
Zyrrah D, Bookkeeper
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