Bilingual Operations Officer

Position: Bilingual Operations Officer - 58472
We are seeking a detail-oriented and customer-centric Bilingual Operations Officer III to join our dynamic Operations and Business Services team. In this role, you will play a critical part in delivering operational support, performing specialized financial transactions, and executing Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance processes.

Dividing time between direct-to-customer communications (inbound/outbound) and back-office administrative operations, you will ensure high-quality service delivery while upholding strict regulatory standards within a leading financial institution.

Position Type:
Contract (8 Months) – High potential for extension or conversion based on performance and business needs

Schedule:

Monday to Friday, 9:00 AM – 5:00 PM (No shift rotations, No OT)

Location:

Mississauga, ON (Hybrid: 4 days on-site, 1 day work-from-home)
Pay Rate: $34.54

Advantages
Top-Tier Work Culture:
Join a collaborative, highly supportive, and diverse team environment.
Career Growth:
Opportunity for contract extension or permanent conversion based on business needs and individual performance.
Work-Life Balance:
Standard weekday business hours (Mon–Fri, 9–5) with a predictable hybrid work schedule.
Industry

Experience:

Gain valuable experience and build professional networks within a premier Canadian financial institution.

Responsibilities
KYC & AML Compliance:
Conduct thorough Know Your Customer (KYC) checks, accurately document findings, maintain precise records, and collaborate with compliance and investigation teams on Anti-Money Laundering (AML) requests.
Customer & Partner Support:
Deliver direct customer support through both inbound/outbound phone calls and written correspondence (emails). Respond to inquiries efficiently while maintaining strict confidentiality.
Operational Execution:
Process specialized transactions accurately and on time, strictly adhering to established Service Level Agreements (SLAs), operational procedures, and enterprise frameworks.
Issue Escalation & Resolution:
Identify, investigate, and escalate non-standard, high-risk, or complex operational issues to the appropriate internal partners to ensure prompt resolution.
Process Improvement:
Continuously review internal operational workflows and contribute actionable ideas to enhance service quality, efficiency, and compliance standards.

Qualifications
Must-Have

Qualifications:

Fluency:
Fully bilingual in both English and French (written, reading, and spoken proficiency required).

Experience:

5–7 years of experience in the banking/financial services industry.
Call Center

Experience:

Proven experience handling both telephone interactions and administrative back-office work.
Compliance Background:
Direct hands-on experience conducting KYC checks and handling financial/client documentation.
Technical

Skills:

Strong proficiency in Microsoft Office 365 (specifically Excel, Word, and Outlook).

Key

Soft Skills:

Quick Learner:
Ability to rapidly adapt to changing policies, procedures, and new software applications.
Communication:
Exceptional written and verbal communication skills with a strong customer-first mindset.
Critical Thinking:
Sharp analytical and problem-solving skills with a keen eye for detail.
Time Management:
Highly organized with the ability to prioritize tasks, multitask effectively, and consistently meet strict SLA metrics.

Nice-to-Have

Skills:

Certified Anti-Money Laundering Specialist (CAMS) designation.
Familiarity with Money Market (MM) and Foreign Exchange (FX) products (e.g., options, FX spots/forwards, deposits, loans).

Summary
If you are interested in the bilingual operations officer position please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a…