Senior Product Manager - Credit Cards, Existing Customer Engagement

Senior Product Manager - Credit Cards, Existing Customer Engagement

United Kingdom

Join Nationwide at a pivotal moment in the evolution of our Credit Card business as a Senior Product Manager. Following the acquisition of Virgin Money, we are building one of the UK's largest credit card portfolios, with over 5.6 million customer accounts and £8.3 billion in balances. This is a rare opportunity to shape the future of unsecured lending within a modern mutual, leading strategies that maximise customer value, engagement and financial wellbeing while helping define what great looks like for the next generation of credit card propositions.

In this highly visible leadership role, you will drive the development of existing customer engagement and proposition strategies across a substantial portfolio spanning both Nationwide and Virgin Money customers. Working collaboratively with senior leaders across Product, Risk, Finance, Marketing, Digital and Operations, you will influence strategic priorities, lead complex initiatives and help create innovative, insight-led experiences that deepen customer relationships and deliver sustainable commercial value.

As part of a supportive and ambitious team, you'll play a key role in shaping future requirements from the ground up, bringing together the very best of both organisations as we prepare for migration and long-term growth.

As Nationwide and Virgin Money come together, we're guided by a clear purpose: serving members and communities, not shareholders. If you're an influential leader who thrives in large-scale transformation, enjoys building strong relationships across a business, and is passionate about creating better customer outcomes, this is an exceptional opportunity to leave a lasting mark on one of the UK's most significant financial services integrations.

Alongside the chance to shape the future of the portfolio, you'll benefit from a collaborative team culture, leadership development opportunities and support to expand your expertise through industry networks and external forums.

We are happy to consider flexible working approaches to help you perform at your best. This is a 24-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for…