Remote Collections Specialist at Forward Financing

Contribute to financial health for small businesses as a Remote Collections Specialist at Forward Financing. Negotiate payment plans and support customers through financial hardships daily.

In this full-time role, you will manage a portfolio of small and medium-sized business accounts to recover outstanding balances effectively. With over five years of relevant experience, you’ll communicate regularly via calls, texts, and emails, guiding clients towards sustainable solutions. You are crucial in achieving recovery goals while leveraging legal processes to enhance collections outcomes.

Key Responsibilities:

• Service SMB customer accounts through various communication methods

• Negotiate sustainable payment plans tailored to customer needs

• Meet monthly payment recovery goals and incentive targets

• Document account statuses and next steps in Salesforce CRM

• Engage customers empathetically through financial challenges

Requirements:

• Bachelor’s degree preferred or equivalent experience

• 5+ years in Customer Service, Sales, or Collections

• Strong listening and empathetic communication skills

• Excellent analytical abilities with attention to detail

• Competitive, independent work ethic

Drive financial success for small business owners while enhancing your career with Forward Financing.