Member Service Card Specialist

Description

Navigator Credit Union is currently recruiting for a full time Member Service Card Specialist. Although a home branch will be assigned, branch employees may be asked to cover at other branches within that region.

If you have a passion for exceptional service, relationship building, and want to be a part of a team that focuses on creating substantial value in the communities we serve, while exceeding goals, we want to hear from you! We encourage all interested, qualified candidates that enjoy working in a fast paced environment to apply. We provide paid vacation after 90 days, paid holidays, 401k with a company match, medical, referral bonus, and several other benefits after 30 days employment for our team members including incentive opportunities.

Navigator Credit Union is an Equal Opportunity Employer. Navigator does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

To assist members with their card accounts; dispute resolution, issuing, blocking, or renewal of credit cards/ATM cards/Debit cards while maintaining compliance with regulation requirements (Reg E and Z) and delivering a world class member experience to Navigator Credit Union members as set in our service expectations.

Member Service Card Specialist may be eligible for remote work. The decision to allow for remote work is within the sole discretion of NCU, and may not be offered to all employees. Team members who receive approval for remote work will need to read “Policy 6140:
Remote Access” and sign the “Employee Device Policy Acknowledgement Form”. Employees working remote are expected to work in an environment that is free from distractions. Employees are also expected to follow all company policies at home, just as if you were in the office, taking special care to lock their computer during times it’s not being used. The employee will work with their manager to establish a schedule for in and out of office work.

Employees are expected to be able to be available to come into the office at any time during a normal shift, if requested by their manager. In addition, webcams are expected to be uncovered at all times during the working day. Webcams are expected to be used any time an employee is in a meeting. The employee will also need to have internet speed of at least 100

Mbps of download speed and 10

Mbpd of upload speed of dedicated internet bandwidth.

• Processes and investigates all debit card disputes submitted. Includes but not limited to determining provisional credit, final credit, approvals and denials per Regulation E guidelines. Communication with members via phone, eCommunication or letters as needed to assist members in a timely manner.
• Monitors debit and credit card disputes to ensure compliance with applicable regulations; both for disputes processed in-house or through a vendor.
• Assists the frontline staff with questions related to card transaction declines, dispute status, replacement cards and any other issues related to cards or plastics. Provides members and employees with information and direction regarding account status, requests, payments, and rights and obligations associated with the account.
• Assist members with adding debit cards to Apple and Google pay. Assist member processing balance transfer request, NLP change requests, and automatic payments for credit cards.
• Orders card stock for branches as needed.
• Monitors incoming dispute cases for emerging fraud trends and reports trends to management. Maintains current knowledge of and…