Revenue & Tax Specialist II

Job Appointment
:
Full Time, Regular
Work Schedule
:
Monday - Friday, 8:00 AM - 5:00 PM. Alternate schedules may be available.
Work Location
:
Hybrid. This position reports to 111 SW Columbia St, Portland, OR 97201. Remote work must be performed within Oregon or Washington. For more information,
Union Representation
: AFSCME-189. To view current labor agreements, .
Starting Pay
:
Applicants start at the entry rate. If you are an AFSCME/DCTU-represented employee, see labor agreement or contact your labor representative for additional information.

The Revenue Division is seeking a Revenue and Tax Specialist II (RTS II) to join its Personal Income Tax Customer Service team. In this role, you will help taxpayers and tax professionals understand their accounts and navigate tax processes. You will answer questions by phone, review and process documents and payments, create and maintain accounts, and resolve routine account issues. You will identify matters that need further review and refer them to senior specialists.

The work is fast paced and varies throughout the tax cycle. The ideal candidate is comfortable handling a high volume of inquiries, explaining information clearly, and working carefully with sensitive financial information.

• Provide
  quality customer service to taxpayers, businesses, and tax professionals.
• Answer
  phone calls and respond to taxpayer inquiries.
• Refer
  and/or process documents received via the mailroom.
• Process a high-volume of payments.
• Create new accounts, review existing accounts; identify and clean up issues with new and existing accounts.
• Identify issues and refer issues needing escalation to the RTS III's, RTS IV's, and RTS V's.
• Provide additional support and duties as needed; duties vary with business and tax cycles.

Applicants must demonstrate how their education, training, and experience meet each of the minimum qualifications listed below:

• The ability to pass an educational and criminal background investigation.
• The ability to undergo fingerprinting as mandated by the IRS regulations upon being hired.

We’re committed to providing a fair, inclusive, and accessible hiring process. If you need assistance with your application or would like to request a reasonable accommodation due to a disability, pregnancy, or religious belief, please contact the recruiter listed below.