Mortgage Loss Mitigation Specialist II

The position is described below.

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Regular or Temporary:
Regular Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:
Perform functions necessary for the timely and accurate evaluation and processing of borrower loss mitigation requests in accordance with regulatory, Bank, Investor, and Insurer requirements. The Loss Mitigation Specialist II is considered to be a subject matter expert on Loss Mitigation matters and is expected to demonstrate leadership in quality, productivity, and the Loss Mitigation Customer experience. Responsible to analyze, negotiate, and formalize retention or liquidation workout solutions.

In addition to direct customer contact, works closely with investors, insurers, real estate agents, title companies, attorneys and other third parties to facilitate closure of approved transactions.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Ensure all required Reg X/ECOA/Investor/Insurer/Policy requirements and time frames are met.
• Evaluate Borrower Request Packages and request additional information and/or documentation from the clients when required.
• Review of borrower financial information including calculation of income and expenses to determine net surplus and debt-to-
• Ensure all required Reg X/ECOA/Investor/Insurer/Policy requirements and time frames are met.
• Evaluate Borrower Request Packages and request additional information and/or documentation from the clients when required.
• Ensure all assigned cases are worked in accordance with regulatory, investor/insurer, and Truist Policy requirements and timelines.
• Underwrite files based on investor guidelines, rules and regulations
• Complete accurate calculations of workout plan options and including the generation of the workout agreement.
• Generation and follow up of Modification Documents including preparing and tracking of recording with the county.
• Evaluate short sale purchase offers , valuations, and sales contracts as part of liquidation option review
• Communicate with clients regarding missing information, documents clarification, decisions, and follow up’s.
• Handle high priority, escalated, and complex cases as assigned
• Quality assurance function may include but not limited to case level review at different points of the timeline including complete package/missing information letter review, short sale final closing review, final modification document review, and pre-closing system review.
• May represent the department in different mediums including internal and external process review and process improvement initiatives.
• Leadership on projects, Procedure updates, and assists in coordinating and delivery of training.
• Work with the supervisor researching and responding to audit findings attributed to Loss Mitigation.
• Ability to work from home, if required by manager or job function, in accordance with the organizational telecommuting requirements.
• Other duties and projects as assigned

• High School Diploma or equivalent education and/or training required.
• One year of mortgage experience or equivalent training and/or education
• Strong analytical and organizational skills with great attention to detail
• Ability to grasp concepts quickly and make sound decisions
• Proficient in Microsoft Office to include Word, Excel and Outlook
• Strong customer service skills
• Strong verbal and written communication skills
• Two years of experience in a direct customer contact, service, collections, loan workout or sales environment or related financial services experience

• Bachelor's Degree
• Knowledge of basic collection, mortgage servicing, or default servicing concepts
• Supervisory/Management/Leadership experience a plus
• Complex Excel formulas and macro's a plus
• Three years of experience in Loss Mitigation / originations processing / loan administration or call center environment.
• Leadership or team lead experience a plus

The annual base salary for this position is $50,000-$55,000.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though…