Special Loan Advisor Hybrid​/Remote Flexibility Servicing

The Specialty Loan Advisor (SLA) manages a portfolio of Business Purpose Loans (BPLs) in a fast-paced, performance-driven environment. This role is ideal for professionals who take ownership of their pipeline, thrive in high-volume servicing, and deliver strong customer outcomes through an advisory approach.

• Performance Unlocks Flexibility:
  High performers have the opportunity to earn hybrid or remote work status based on consistent results and productivity.
• Ownership Over Your Portfolio:
  Manage customer relationships end-to-end and drive outcomes—not just transactions.
• Built for High Performers:
  This environment rewards individuals who consistently meet and exceed expectations with increased autonomy and flexibility.

• Manage a portfolio of Business Purpose Loans by providing consistent, high-quality servicing and support to internal and external stakeholders.
• Serve in an advisory capacity to customers, providing guidance tailored to their unique business needs.
• Handle inbound and outbound calls, as well as email and text communications, to support clients, attorneys, and authorized third parties.
• Perform moderately complex administrative, transactional, and operational tasks including research, analysis, and documentation.
• Generate reports and analyze data to support strategic initiatives and improve customer outcomes.
• Ensure compliance with company policies, procedures, and investor requirements.
• Leverage systems and tools to ensure accuracy, efficiency, and strong customer experience.
• Meet and exceed production goals (KPIs), with high performers recognized through increased autonomy and flexibility.
• Collaborate cross-functionally to resolve escalations and improve servicing effectiveness.

• 3–5 years of experience in mortgage servicing, contact center, or related roles.
• Working knowledge of Business Purpose Loans (BPLs).
• Strong understanding of escrow, billing, payment histories, and 1098 statements.
• Experience with cross-collateralized servicing and partial lien releases.
• Knowledge of property preservation processes.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage high-volume workload and meet deadlines.
• Excellent communication skills.
• Ability to work independently and in a team environment.
• Strong advisory and relationship management skills.

High school diploma or GED required;
Associate’s or Bachelor’s degree preferred. 2–4+ years of related experience preferred.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, One Drive, Outlook).
• Experience with MSP, Black Knight/LPS, or Sagent preferred.

Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

Privacy Policy - Selene ()

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an…