Branch MSR II

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

Diversity and Inclusion:
Work in an environment that values and respects all team members

Paid Holidays:
Enjoy 12 paid holidays a year, including your birthday

Flexible Work Options:
Potential work-from-home options after the introductory period

Generous Paid Time Off:
Ample vacation and personal days to maintain a healthy work-life balance

Tuition Reimbursement:
Support for your ongoing education and career development

Parking

Incentives:

Financial incentives for your daily parking

Comprehensive Insurance:
Access to excellent medical, dental, and vision insurance packages

Gym Reimbursement:
Stay healthy with our gym membership reimbursement program

Team Bonding:
Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking a Branch MSR II. This role is responsible for assisting both current and potential members with their financial needs. This position provides expert guidance on a range of more complex Credit Union services, including IRAs, certificates of deposit, electronic funds transfers, and home banking. The Branch MSR II is responsible for setting up new accounts, explaining services, addressing member concerns, and connecting them with the appropriate resources as needed.

Essential Duties and Responsibilities:

Process transactions such as deposit, withdrawals, transfers, loan payments, money orders, and credit card advances with accuracy and efficiency

Perform opening and closing duties for the branch as assigned.

Deliver exception service to members through in-person interactions, phone calls, and digital banking messaging, ensuring their needs are effectively addressed.

Provide information about credit union services, including accounts, share certificates, IRAs, online banking, and loan products.

Process requests such as stop payments, ATM card reorders, address changes, and direct deposits.

Handle requests such as address changes, stop payments, share check orders, and check card re-orders.

Counsel members on loan policies and products, offering alternatives to meet their financial needs.

Submit loan applications to the Senior Loan Officer or Credit Committee with detailed comments to assist in decision-making.

Interview members applying for loans, ensuring the accuracy of information and completeness of required documentation.

Ensure all documentation, including loan applications, disbursement checklists, and trash files, is complete, accurate, and properly maintained.

Assist with findings from quality control audits and implement necessary corrections.

Required Skills and

Competencies:

Minimum of two years of MSR or Teller experience within a financial institution

Basic knowledge of lending laws, regulations, and credit union policies

Familiarity with financial systems

Strong customer service skills with the ability to build rapport with members

Excellent verbal and written communication skills

Strong organizational skills with attention to detail

Ability to multitask and prioritize effectively in a fast-paced environment

Demonstrated ability to work independently and perform well under pressure