Loan and Share Mediator; Collections

Position: Loan and Share Mediator (Collections)
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

This position is open to candidates residing in Buffalo, NY, Syracuse, NY or Albany, NY.What You'll DoAs a Collections Representative, you'll help members navigate financial challenges while protecting the financial health of the credit union. You'll be responsible for managing delinquent accounts and finding solutions that benefit both our members and the organization.

Key responsibilities include:

Contacting members regarding delinquent accounts and working toward successful resolution

Managing consumer loan, credit card, negative share, and small commercial collection accounts

Maintaining accurate collection records and documentation

Applying state and federal regulations related to collections, bankruptcy, foreclosure, repossessions, and consumer protection

Partnering with attorneys, repossession vendors, and external collection agencies when appropriate

Making recommendations regarding repossessions, charge-offs, and collection strategies

Delivering exceptional member service while meeting performance and quality goals

Supporting department reporting and operational initiatives

What Makes Someone Successful in This Role We're looking for individuals who:

Communicate confidently and professionally

Enjoy problem solving and negotiating solutions

Are self-motivated and goal oriented

Balance member empathy with sound business judgment

Thrive in a fast-paced environment

Can work independently while staying accountable to performance goals

What You'll Bring Associate degree from an accredited college or university preferred. Equivalent combination of education and experience will be considered.

Minimum of 2 years of collections, customer service, call center, banking, or related experience preferred

Strong communication and relationship-building skills

Ability to navigate challenging conversations with professionalism and empathy

Attention to detail and strong documentation skills

In addition to your hourly pay, you'll have the opportunity to earn monthly performance incentives, significantly increasing your earning potential.

What We Offer Starting pay: $18.00-$20.00/hour Remote work environment after training

Comprehensive benefits package

Paid time off and holidays

Opportunities for career growth and advancement

Supportive team environment focused on member service and success

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talent acquisition

About UsAt Broadview FCU, your career is so much more than a job. Grow personally and professionally with access to opportunities to apply your strengths and unleash your potential. Broadview’s success is propelled by every employee. As we work together to serve members and our communities, our collective talents produce superior financial solutions and exceptional service that are uniquely Broadview FCU.