Collections Specialist

Compensation and Benefits

The anticipated hiring salary is up to $4,570 per month (Step1).

The salary range for this classification is $4,570 - $6,658 permonth.

• This is a full-time (equivalent to 40 hours per week),probationary, non-exempt position.
• Positions at Fresno State are to perform their work onsite.
  
  Some positions, depending upon University needs and operations, maybe eligible for remote work, one day per week, pursuant to Fresno State's remote work guidelines and the CSU policy.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

The Office of Student Accounts is seeking a detail-oriented and knowledgeable Collection Specialist to manage comprehensive collections activities and support student financial success. In this role, you will take ownership of past-due portfolios, proactively engaging with students via phone and email to resolve outstanding balances and establish structured payment plans. The ideal candidate brings strong collections experience to balance professional, empathetic student outreach with firm account resolution, while also coordinating directly with outside collection agencies to manage escalated accounts.

• Comprehensive knowledge of financial record-keeping,mathematical, and general office methods, procedures, and practices.
• Basic knowledge of Generally Accepted Accounting Principles(GAAP).
• Proficiency with Microsoft Word, Excel, internet and email applications, and integrated electronic financial, cashiering,key-card, or records-management systems.
• Knowledge of and ability to apply relevant regulations,policies, procedures, and privacy requirements, including FERPA and applicable CSU executive orders.
• Ability to organize and manage multiple priorities in a fast-paced, team-oriented environment; anticipate conditions; establish priorities; and meet deadlines.
• Ability to review financial documents and transactions for accuracy, completeness, validity, authorization, and adherence to standards.
• Ability to compute and post figures rapidly and accurately;maintain files and records; and identify, trace, investigate, and correct errors and discrepancies.
• Ability to prepare and analyze reconciliations, complex spreadsheets, reports, queries, and technical correspondence efficiently and accurately.
• Ability to interpret and apply written rules, regulations,accounting procedures, and university policies to accounting and customer-service issues.
• Ability to use initiative and sound judgment in analyzing information, determining a course of action, resolving unusual problems, and making recommendations.
• Ability to devise new methods, develop procedures, and modifyand document established procedures based on precedent and university policies.
• Ability to communicate clearly, accurately, concisely, and professionally, both verbally and in writing, including information requiring extensive interpretation.
• Ability to provide excellent customer service, listeneffectively, de-escalate difficult situations, and maintain aprofessional, service-oriented approach.
• Ability to establish and maintain cooperative working relationships with students, coworkers, campus partners, external agencies, vendors, and members of the public from diverse backgrounds.
• Ability to demonstrate sensitivity to historically minoritizedgroups and support equitable, culturally responsive,service-oriented practices.
• Ability to work closely with Technology Services, end users,and internal customers to support system and data integrity,upgrades, enhancements, and issue resolution.
• Ability to provide training, technical assistance, and work direction to other employees and student assistants.
• Ability to work independently and collaboratively, maintain confidentiality, and perform accurately amid interruptions and changing priorities.
• Ability to work extended hours during registration, payment deadlines, year-end processing, and other peak periods.

Education and Experience

• Any combination of education and experience that provides the required knowledge and abilities.
• Equivalent to four years of progressively responsible financial record-keeping experience that has provided the required…