Financial Assistance Specialist III-Collateral

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Full Time Clerical Canton, MA, US

Salary Range: $32.70 To $34.65 Hourly

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial
(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

• Certified Great Place to Work
• Competitive pay
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

As a Financial Assistance Specialist III – Collateral
, you’ll manage the post-repossession process from repossession through final disposition, with a focus on moving vehicles efficiently while maximizing recovery and minimizing losses. You’ll oversee collateral documentation, titling, valuation, repairs, auction activity, and vendor coordination.

This role combines collateral expertise, financial analysis, vendor management, and sound judgment to make timely remarketing decisions. You’ll work closely with repossession and auction vendors, Financial Assistance, Loan Servicing, Lending, Legal, and other internal partners to ensure collateral is processed accurately, efficiently, and in compliance with applicable requirements.

• Manage assigned repossessed vehicles from repossession through auction sale and final disposition, focusing on minimizing days to sale and maximizing net recovery.
• Prepare, review, and issue Right to Redeem and other required post-repossession notices within established timelines.
• Manage vehicle title activities, including obtaining, reviewing, tracking, and resolving title documentation.
• Review vehicle condition reports, valuations, market information, and historical auction results to support remarketing decisions.
• Establish and approve auction floor prices based on vehicle condition, market value, loan exposure, expenses, and anticipated recovery.
• Review IF Bids and other auction offers and make recommendations or decisions within established authority.
• Evaluate recommended repairs and reconditioning expenses based on expected impact to sale proceeds and marketability.
• Monitor repossession inventory and aging and proactively address title, transportation, repair, auction, or other delays.
• Track auction results, sale proceeds, fees, repair costs, transportation expenses, and other disposition-related activity.
• Maintain accurate collateral records, approvals, titles, notices, auction documentation, correspondence, and vendor activity.
• Monitor vendor performance and identify opportunities to improve turnaround times, recovery results, and operational efficiency.
• Prepare and maintain reporting related to inventory, days to sale, auction performance, recovery proceeds, expenses, and title status.
• Maintain current knowledge of repossession, collateral liquidation, vehicle…