Customer Service Tax

Salary: $18.00/hour

• Complete comprehensive training program using classroom, online, and software-based methods.
• Provide phone support to branch staff and Supervisors on tax laws, software, forms, and administrative tasks.
• Maintain call logs in the Help Desk program.
• Aid branch personnel in preparing federal and state tax returns.
• Review scanned tax preparation forms from branches for accurate data entry.
• Assist with rejected tax returns.
• Review and validates various tax-related documents (e.g., IRS, State, and Bank Product compliance) using KOFAX, OnBase, and Home Office systems, ensuring compliance with standards.
• Support bank audits and internal random audits, including specific return types and IRS Due Diligence Requirements.
• Help process bank products and disbursements (debit cards, check printing).
• Assist with tax prep collections.
• Contribute to special projects as assigned.
• Regular and punctual attendance is expected!

Bonuses offered for retention up to $1,000! Weekly pay through Godshall

Type:
Contract

• Must have 1+ years in customer service, preferably in a call center.
• Great communication skills a must!
• Must be available to work any shift 9am – 8pm Monday
  - Friday.
• Also have flexibility to work two Saturdays a month for 5-7 hours.
• Good computer skills.
• Ability to problem solve.

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.