Bilingual Collections Officer Remote Ontario

Join Manulife Bank as a bilingual Collections Officer, working remotely from Ontario. This full-time role involves managing delinquent consumer accounts in both English and French.

As a Collections Officer at Manulife Bank, you will handle past due accounts, assist clients with repayment options, and maintain detailed collection records. Your responsibilities will also include investigating accounts for repayment capacity and negotiating payment arrangements within credit policies.

Key Responsibilities:

• Manage delinquent accounts, loans, and credit lines

• Review client accounts and negotiate payment solutions

• Process payments and maintain accurate records

• Escalate high-risk issues and recommend solutions

• Ensure compliance with bank policies and client privacy

Requirements:

• 1-3 years of collections or recoveries experience

• Mortgage collections experience preferred

• Fluent in French and English, written and spoken

• Strong analytical and negotiation skills

• Ability to interpret legal documents and agreements

Enhance your career in collections while providing valuable support to clients at Manulife Bank.