Senior Transformation Consultant at RBC

Become a pivotal Senior Advisor for Transformation at RBC, embracing a remote work format. Address client needs and champion exceptional service while building robust relationships across branches.

This pivotal role demands a strong background in client-centric solutions and digital literacy in financial services. You will proactively engage clients, identify opportunities, and collaborate with RBC partners to enhance service delivery. Your self-motivation and ability to educate clients through technology will be key in driving organizational success.

Key Responsibilities:

• Engage clients and deliver top-notch service experiences

• Leverage technology to enhance client interactions

• Identify sales opportunities and provide referrals to partners

• Take ownership of resolving client banking issues

• Ensure compliance with risk management protocols

Requirements:

• Retail or financial service relationship-building experience

• Excellent communication and emotional intelligence skills

• Bilingual in English and French

• Willingness to pursue Mutual Funds accreditation

• Flexibility for varying work hours

This role offers an opportunity to thrive in a collaborative environment while focusing on client success at RBC.