Mortgage Servicing Investor Reporting - Business Analysis Advisor

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

• Investor Accounting Analyst
• Investor Reporting Analyst
• Mortgage Servicing Analyst
• Investor Operations Analyst
• Mortgage Accounting Analyst
• Investor Remittance Specialist
• Mortgage Servicing Business Analyst
• Investor Cash Management Analyst
• Servicing Transfer Analyst
• Mortgage Loan Administration Analyst

• Mortgage Servicing Operations
• Investor Reporting
• Investor Accounting
• Investor Remittance Processing
• Loan Administration
• Servicing Transfers
• Investor Cash Management
• Default Cash Operations
• Custodial Account Management
• Mortgage Insurance Claim Processing
• Investor Reconciliations
• Escrow Reconciliations
• Principal & Interest (P&I) Reconciliations
• Tax & Insurance (T&I) Reconciliations
• Corporate Advance Processing
• Recovery and Liquidation Proceeds
• Investor Compliance Monitoring

Strong preference will be given to candidates with direct operational experience supporting:

• Fannie Mae (FNMA)
• Freddie Mac (FHLMC)
• Ginnie Mae (GNMA)
• FHLB
• Private Investor Portfolios

Experience solely interpreting agency underwriting guidelines is generally not sufficient. Candidates should have direct involvement in investor servicing, reporting, accounting, remittance, reconciliation, or operational functions.

Strongly Preferred Experience with one or more of the following:

• MSP (Mortgage Servicing Platform)
• Black Knight / ICE MSP
• Servicing Director
• Mortgage Investor Reporting Systems
• Monarch
• Passport

The business analysis portion of this role is focused on servicing operations and investor processes. Candidates should have experience:

• Analyzing investor servicing requirements
• Identifying operational risks and control gaps
• Performing reconciliation analysis
• Researching and resolving investor discrepancies
• Conducting root cause analysis
• Supporting process improvement initiatives
• Developing operational reporting and controls
• Translating servicing requirements into operational solutions

This role is not primarily a technology Business Analyst position. Candidates with direct experience in the following areas are highly preferred:

• Investor Accounting & Reporting
• Fannie Mae Investor Reporting
• Freddie Mac Investor Reporting
• Ginnie Mae Reporting
• Investor Remittance Processing
• Custodial Reconciliations
• P&I Reconciliations
• T&I Reconciliations
• Default Cash Operations
• Mortgage Servicing Finance
• MSP / Black Knight
• Servicing Transfers
• Corporate Advance Recovery Mortgage Insurance Claim Processing

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Directs the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives. Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams.

Independently mentors, leads, and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation. Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams on complex business requirements. Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment.

Provides direction for the successful deployment of projects. Drives the development, analysis and…