Trust Officer

First State Trust Company (FSTC) is a Delaware state‑chartered trust company that has been serving institutional and personal trust clients for over 40 years. Originating from its roots as E.F. Hutton Trust Company, FSTC focuses on strategic alliances with leading financial services firms. The company is part of the Fi‑Tek Group, which combines trust professionals and technology experts across multiple U.S. locations and in Asia.

FSTC services over $35 billion in client assets and operates within a well‑capitalized organization that holds a top credit rating in its category from Dun & Bradstreet. Prospective team members join a stable, growth‑oriented firm with a strong reputation in the trust and fiduciary services sector.

The Trust Officer is a full-time hybrid role based in Wilmington, DE, with flexibility for some work from home. This role is responsible for administering personal and institutional trust accounts, including overseeing fiduciary activities, implementing trust provisions, and coordinating with clients, advisors, and internal teams. Day-to-day responsibilities include reviewing trust documents, monitoring account activity, ensuring compliance with regulatory and internal policies, and supporting estate and financial planning strategies.

The Trust Officer will respond to client inquiries, prepare reports and documentation, and collaborate with operations and investment teams to deliver high-quality trust services. This position requires consistent attention to detail, sound judgment, and a client-focused approach to managing and maintaining long‑term relationships.

• Responsible for all aspects of trust administration, including quality checking of new account setup, annual reviews, and ongoing relationship management.
• Manage accounts in accordance with governing documents, FSTC policies and applicable laws.
• Ensure receipt of proper documentation for new account openings and account terminations.
• Review, analyze and seek guidance when needed regarding new account documents and ensure FSTC is aware of all requirements prior to presentation to Steering Committee.
• Review of all accounts to ensure proper categorization of cash (principal and income), cost basis, tax reporting and all other aspects of each trust.
• Resolve tax and other trust issues.
• Assist in new business development when needed.

• Perform a review of potential new business.
• Be knowledgeable in fiduciary law, investments, tax, and other aspects of trusts.
• Participate in Discretionary Distribution Committee.
• Apply sound fiduciary judgment to trust matters.
• Advise other personnel of fiduciary issues.
• Mitigate risk for FSTC and the assigned trusts.
• Be knowledgeable in Delaware specific Trust laws.

• Work with colleagues to retain and expand existing client relationships.
• Anticipate client needs and advise accordingly.
• Meet with clients via telephone or in-person, as required.
• Work closely with Investment personnel to support trust requirements.
• Interact with Financial Advisors, and clients in defining goals and objectives, working along with the Investment Officer to establish the appropriate asset allocation and to review and approve portfolio changes in trust involving more complex situations and/or assets.
• Monitor fee schedules to ensure that fees charged are in agreement with governing documents.

• Bachelor's degree and 5-7 years of personal trust administration experience. CTFA preferred.
• Demonstrate efficiency and flexibility in performing detailed transactional tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. Provide efficient service to internal partners and external clients.
• Partner with other functional areas to accomplish objectives.
• Attend to details while maintaining a big-picture orientation.
• Understanding of various types of investments and strategies.
• Interpret and apply policies and identify and recommend changes as appropriate.
• Work with minimal oversight, make non-routine decisions and bring complex problems to management for guidance.
• Communicate effectively, both orally and in writing, with all organizational levels.
• Active involvement in related professional organizations